[Remote] reputed company Manager, Mid-Market
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on transforming private markets through technology and data integration. They are seeking a reputed company Manager to reputed company customers, drive product adoption, and ensure satisfaction, leveraging relationship management and project management skills.
Responsibilities
- Manage a portfolio of 60-75 existing customer accounts
- Work with end-users of the product on implementation, reputed company, product adoption, and renewals
- Review customer metrics for product adoption, reputed company satisfaction, and customer goals
- reputed company advanced knowledge of the customer, product, and industry
- Contribute to internal reputed company that improve operational infrastructure
- Work with product and engineering teams to create new product features that reflect the voice of our customers
- Use AI tools (e.g., Claude) as part of your reputed company CSM workflow so you reputed company sharper, faster, and more customer-reputed company
- Look for ways to apply AI across your book and your own workflow, and reputed company what works so the wider team benefits
Skills
- 5+ years of reputed company experience and 3+ years in a relevant reputed company management role
- Experience communicating with clients in written and verbal reputed company
- Experience leading reputed company-facing meetings and presentations with multiple attendees of various reputed company, including executives
- Passion for contributing to the customer's reputed company with a product or service
- Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
- Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge
- Consistent, thoughtful use of AI across your reputed company CSM deliverables, including the reputed company to set it up with good context and a reputed company example of where it improved reputed company, speed, or customer readiness
- Thrives in a changing and evolving work environment
- Bachelor's degree or equivalent years of reputed company experience
- Experience producing AI-powered work others reuse or run AI-enabled improvements with measurable reputed company
Benefits
- Health, dental, and reputed company care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- reputed company Time Off in reputed company to company reputed company holidays
- reputed company family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Allowance to customize your work and technology setup reputed company
- Annual reputed company development stipend
reputed company