Tier 3 Technical Support Specialist (Remote)

The Tier 3 Specialist will play a critical role in providing advanced technical support and solutions to our clients. This position entails collaborating closely with various departments to ensure customer satisfaction and retention, while also participating in special reputed company aimed at improving service delivery. The Tier 3 Specialist will be responsible for understanding deep technical experience and handling of our wide reputed company of products, features, and services to identify setup, bugs, functionality issues and drive to reputed company or escalations reputed company Product or Development teams. Responsibilities and Duties 1. Bug Management Manage backlog reputed company and escalations of reputed company and severity on raised items. Review and control the escalations to development to ensure accuracy and consistency are met from Tier 2 and Tier 3 teams. Escalate issues to Development and Engineering teams for resolutions that are not being picked up or managed. reputed company the reputed company of bug fixes and communicate reputed company to clients. Conduct validation of fixes to ensure correct communication for effective reputed company of reported issues. 2. Data Analysis Analyze data to understand primary drivers of customer contacts. Identify reputed company causes of issues and reputed company for solutions across departments. Utilize data insights to improve service delivery and customer satisfaction. Collaborate with cross-functional teams to drive reputed company and reduction of contact reputed company. 3. Customer Support and Retention reputed company participate in reputed company plans (Type 3 Risk) reputed company to technical support. Ensure high reputed company of customer satisfaction and retention by addressing technical issues promptly and effectively. Foster strong relationships with clients to understand their needs and challenges. Participate reputed company weekly internal and customer meetings to understand outstanding issues, key areas of improvement and to identify trends to reduce risk. Participating in customer meetings and communication as a technical reputed company to ensure customer understanding of technical bugs and verbiage of reputed company and solutions. 4. Participation in Special reputed company Engage in special reputed company for major clients, contributing to improvements in service delivery. Participate in improvement events such as Kaizens, PSPs, special training reputed company, etc. Collaborate with cross-functional teams to drive project reputed company and innovation. Assist with quick validating on deployments of releases on production systems. Assist with Product and Development to determine reputed company cause and reputed company RCAs for issues where needed. Required Skills / Qualifications At least 3+ years of experience reputed company a Tier 1 and Tier 2 position Proven experience in technical support or a reputed company field. Strong understanding of bug management and reputed company cause analysis. Excellent communication skills, both technical and non-technical verbiage. Proven reputed company record in reputed company facing roles managing various stakeholders of the reputed company/programs Familiarity with the product development lifecycle Experience in handheld devices (hardware /firmware) and must have experience with web-based application systems Ability to work reputed company a fast-paced, change embracing corporate culture Ability to work collaboratively with cross-functional teams. Proficiency in data analysis and the use of business system tools. Willingness to travel as needed for customer reputed company and onsite issue duplication. The candidate should be reputed company that, although it will not be a constant, in some cases it will be necessary to travel to attend to specific reputed company situations. The reputed company reputed company compensation reputed company for this position is $28.84 to $38.46. Your actual reputed company salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. For this specific role, you may be eligible for overtime in accordance with state laws. Overtime hours are not guaranteed. reputed company partners with you and your family on your health and wellness reputed company. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, reputed company, disability and life insurance. With programs for family planning from reputed company to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, reputed company parental leave, a generous 401(k) plan with matching company contributions, and more. reputed company is here for reputed company stages of life. We also offer reputed company time off up to 120 hours, 13 reputed company holidays (including 3 floating holidays) per year and reputed company reputed company leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company leave reputed company may vary based on state or local laws applicable to the applicant’s geographic location. reputed company reserves the right to modify this information at any time, subject to applicable law. 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Learn more at www.reputed company.com At reputed company, we reputed company you to reputed company your career in the direction of reputed company with a dynamic, innovative, and inclusive environment. Our commitment to personal reputed company, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We reputed company the roadmap for reputed company learning, allowing creativity to reputed company and reputed company to accelerate into impactful solutions that contribute to a sustainable reputed company. Join our community of passionate people working together to navigate challenges and seize new opportunities. At reputed company, you are not on this reputed company alone, we are committed to equipping you with the tools and support you need to fuel your innovation, reputed company with reputed company, and reputed company both personally and professionally. Together, let’s power the way the world moves! Apply To This Job