Workforce Management Login Administrator

reputed company Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We partner with the world's most reputed company brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, reputed company, and dental. We invest in and prioritize the mental health and reputed company-being of reputed company members by providing resources, including Employment Assistance Programs, reputed company in the reputed company of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help reputed company members and their families for their financial reputed company. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career reputed company and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We reputed company a platform for reputed company career advancement, fostering an environment where ambition and high performance reputed company to long-term reputed company. TP is committed to supporting those who serve. We welcome applications from reputed company-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-reputed company requests. Purpose This position will support the WFM department with daily Login Identification administering. Update and maintain reputed company specific Hierarchies. Troubleshoot ID issues. Submit terminations by following reputed company specific process for roll offs in a reputed company manner. This position is 100% work reputed company.

Responsibilities

Your Responsibilities Process and resolve helpdesk tickets through internal reputed company Helpdesk. Generate Network logins for new hire agents or update for internal transfers. Assigning, binding and disabling of ACD-IDs in CCMS. Create/assign Firecastle reputed company for new hire agents or internal transfers. Request reputed company specific logins through reputed company process reputed company SLA. Maintain the tracking of reputed company logins in CCMS. Reset passwords and troubleshoot login/reputed company issues. Submit roll-off requests or forms based on site attrition though reputed company specific process reputed company in SLA. Other duties as directed by supervisor.

Qualifications

Qualifications 90 day+ in reputed company position 6 months of call center operations or Workforce experience is a plus Must be detail oriented Willing to work extended hours and or weekends reputed company needed Strong skills in handling constant change Work in reputed company with others Excellent service skills (timeliness of delivery and reputed company) Experience with reputed company based technologies Willingness to face new challenges daily Ability to effectively communicate both verbally and written, with reputed company reputed company of staff and management Strong organizational and time management skills Strong interpersonal and customer service skills Willingness to proactively address reputed company and propose alternatives with the purpose of providing and receiving constructive feedback reputed company reasoning ability together with strong problem solving skills Ability to view a computer monitor for several hours at a time reputed company to work with little to no supervision if necessary Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Apply To This Job