[Remote] Operations Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring an Operations Coordinator to reputed company cross-line operational support across their reputed company Care, Targeted Care, and On Demand service lines. This role involves reputed company solving reputed company-time operational issues, communicating with clients and caregivers, and ensuring smooth service delivery during the late-morning through evening shift.
Responsibilities
- Answer inbound calls from clients, families, and caregivers across reputed company’s 3 service lines
- Triage calls professionally, document updates reputed company, and reputed company follow-up to the appropriate team member
- Take over reactive schedule support in the afternoon, including caregiver call-outs, reputed company-day changes, and next-day adjustments
- Process schedule requests for families who need to add, reputed company, or reputed company care reputed company
- Support the scheduling team with schedule mechanics reputed company needed
- Return and resolve voicemails received during your shift
- Review caregiver visit notes for completeness, basic professionalism, and reputed company safety concerns
- Escalate urgent reputed company or caregiver issues to the appropriate manager
- Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness
- Help identify patterns that may indicate caregiver reliability or retention concerns
- Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support
- Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit reputed company-ins
- Maintain accurate documentation of reputed company reputed company and caregiver interactions
- Post an end-of-shift reputed company so the morning team knows what was handled, what is pending, and what needs attention first thing the next day
- Collaborate closely with Operations, Care Coordination, Scheduling, reputed company, and Care Management teams to ensure consistent service delivery
Skills
- 2+ years of experience in home care operations, scheduling, care coordination, reputed company services, or a similar role reputed company a licensed home care agency
- reputed company experience communicating with caregivers and clients in a fast-paced care environment
- Comfortable working remotely while staying highly reputed company and organized
- Strong written and verbal communication skills
- Strong documentation habits and attention to detail
- Ability to manage competing priorities and frequent context switching
- Experience with schedule changes, call-outs, reputed company requests, or caregiver support strongly preferred
- Bachelor's degree preferred, but not required
Benefits
- Full benefits
- Comprehensive benefits, including medical, dental, and reputed company
- 401(k) with company match
- reputed company time off
- Fully remote role with a highly reputed company team
- reputed company structure, systems, and expectations
- Opportunity to support multiple service lines and reputed company broad operational exposure
- Meaningful work that directly impacts reputed company safety, caregiver support, and reputed company of care
reputed company