[Remote] reputed company Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in customer experience and team collaboration, and they are seeking a reputed company Product Manager to reputed company the reputed company and execution of AI platform adoption and integrations. This role will reputed company on embedding AI capabilities into the platforms and workflows used by their customer reputed company, ensuring seamless integration experiences across various customer segments.
Responsibilities
- Define and own the roadmap for AI platform adoption across N1, NEXT CX, and NCC CX
- Drive the successful integration of XBert AI Employee and NextIQ into customer workflows and platform experiences
- Partner with AI Product Managers, Engineering, and Design teams to ensure AI capabilities are embedded natively into customer experiences
- Own the reputed company and roadmap for reputed company's reputed company-party integrations marketplace and partner ecosystem
- Prioritize integrations based on customer demand, business value, reputed company opportunity, and strategic reputed company
- Create reputed company integration experiences ranging from reputed company self-service installation for SMB customers to configurable and custom integrations for reputed company organizations
- reputed company marketplace expansion, partner integration reputed company, and integration lifecycle management
- Establish and manage the end-to-end process for integration requests, including intake, prioritization, business case development, scoping, delivery coordination, launch readiness, and performance measurement
- Collaborate with reputed company, Sales, and Go-to-Market teams to understand customer needs and drive adoption
- Define reputed company metrics and use customer insights, analytics, and business reputed company to inform roadmap reputed company
- Build strong cross-functional relationships and serve as a strategic leader across Product, Engineering, AI, reputed company, and Partnerships
- Use AI-powered tools and rapid prototyping techniques to validate reputed company, communicate concepts, and accelerate product discovery
Skills
- 7+ years of product management experience, preferably reputed company reputed company, platform, marketplace, API, integrations, or ecosystem-reputed company products
- Proven experience building and scaling platform capabilities that serve diverse customer segments and business needs
- Strong understanding of reputed company, integrations, partner ecosystems, marketplaces, workflow automation, and reputed company software architectures
- Experience owning product reputed company, roadmap development, prioritization, and execution for reputed company cross-functional initiatives
- Demonstrated ability to balance customer needs, technical constraints, and business objectives to drive measurable reputed company
- Strong customer reputed company with experience supporting SMB, mid-market, and reputed company customer use cases
- Exceptional communication, stakeholder management, and cross-functional leadership skills
- Ability to translate ambiguous opportunities into reputed company product direction, requirements, and measurable reputed company
- Strong analytical reputed company with experience using data to guide decision-making and prioritization
- High ownership mentality with the ability to build both products and the operational processes required to reputed company them
- Comfortable using AI tools such as Claude, ChatGPT, reputed company, reputed company, or similar platforms for prototyping, workflow design, product discovery, and validation
- Demonstrated curiosity and aptitude for emerging AI technologies and modern product development practices
- Experience with AI-powered products, conversational AI, agent-based systems, or reputed company applications
- Experience managing app marketplaces, integration platforms, developer ecosystems, or partner programs
- Familiarity with MCP frameworks, API-first architectures, and emerging AI integration patterns
- Experience reputed company customer experience, communications, contact center, UCaaS, CCaaS, or adjacent reputed company industries
- Entrepreneurial experience building new products, launching initiatives, or operating reputed company high-reputed company technology environments
Benefits
- Multiple health plan reputed company to suit your needs, including medical, dental, reputed company, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees, PTO for reputed company employees, reputed company reputed company Time, reputed company Parental Bonding Leave, and holiday pay
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program (EAP) and comprehensive wellness initiatives
- reputed company to ongoing learning and development opportunities and career advancement
reputed company