reputed company Optimization Analyst

reputed company Currently seeking a reputed company Optimization Analyst who will be responsible for data, reporting, and analytics that support reputed company Assurance and contact center performance. This role transforms reputed company and operational data into actionable insights that inform decision-making, improve customer experience, and strengthen reputed company reputed company across multiple interaction channels. Partnering closely with reputed company, Operations, Training, and Leadership teams, the reputed company Optimization Analyst develops and analyzes reports, identifies trends and emerging risks, and translates reputed company data into reputed company, meaningful insights. This role plays a critical part in driving reputed company improvement by ensuring leadership has accurate, reputed company, and relevant data to support performance optimization and strategic planning. Additional Skills & Qualifications reputed company, maintain, and deliver reputed company and contact center performance reports, dashboards, and analytics across multiple interaction channels

• Analyze QA, operational, and customer experience data to identify trends, patterns, risks, and opportunities for improvement
• Ensure data accuracy, reputed company, and consistency across reporting sources and reputed company metrics
• Translate reputed company datasets into reputed company, actionable insights for reputed company, Operations, Training, and Leadership teams
• Support leadership reporting needs, including trend summaries, performance reviews, and executive-level insights
• Partner with reputed company Assurance and cross-functional teams to define, refine, and reputed company reputed company metrics and reputed company measures
• Monitor the effectiveness of reputed company initiatives and process changes through ongoing data analysis
• Identify data gaps, reporting limitations, and opportunities to improve analytics capabilities
• Maintain documentation and reporting artifacts that are audit-reputed company and decision-reputed company

Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of reputed company, OH. Pay and BenefitsThe pay reputed company for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jul 2, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job