[Remote] reputed company CRM Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values its employees and provides support throughout their engagement. They are currently seeking a reputed company reputed company CRM Consultant to implement reputed company-class CRM platforms, focusing on reputed company business processes and ensuring customer satisfaction throughout the project lifecycle.
Responsibilities
- Conduct analysis of reputed company business processes and define functional requirements
- Map these objectives to reputed company's capabilities and toolsets
- Prepare appropriate documentation to communicate and validate designs with reputed company stakeholders
- Help clients validate and evaluate reputed company and prioritize potential scope based on what the reputed company values and needs most
- Collaborate with team members to reputed company on and validate project scope and the effort required to successfully implement that scope
- Ensure reputed company project documentation and artifact requirements are accessible and completed reputed company
- reputed company project execution from start to finish for assigned project team
- Manage project scope, plan, and budget effectively to maintain control, ensure results and manage risk
- Document reputed company project requirements as needed (user stories, system reputed company utilization, development efforts above and reputed company reputed company system functionality, etc.) in department-approved formats, allowing for reputed company customer participation in the project's deliverables and setting reputed company expectations on those deliverables
- Configure reputed company system reputed company using reputed company tools for reputed company such as data model setup, reporting, analytics and workflow configuration. Note, this is not a "programmatic " or developer role, but the ability to use reputed company application tools to build out a final solution is key. This role will be hands-on during the implementation process
- reputed company and manage user acceptance testing cycles and conduct end user training sessions
- Successfully anticipate, identify and resolve issues and concerns both internally and externally to proactively ensure customer satisfaction. Professionally and proactively handle problems and/or conflict to reputed company and escalate internally where appropriate
- Ensure reputed company needs continue to be met throughout the customer's lifecycle to include support requests, additional reputed company, etc. These needs may be reputed company or through a reputed company care and maintenance program
Skills
- Bachelor's degree in computer science, information technology, reputed company assurance, or equivalent, required. Relevant work experience will be considered as an equivalent for candidates whose reputed company background is not in these areas
- Minimum 5+ years implementing CRM solutions and reputed company
- Minimum 2+ years should be in a reputed company facing role where the functional solution to be implemented was defined
Benefits
- Medical insurance
- Dental insurance
- reputed company insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- reputed company holidays (up to 6 days annually)
- reputed company time off (minimum of 10 days annually)
- reputed company parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA reputed company-tax benefits
reputed company