[reputed company Assistant - AI Operations Assistant
Note: The job is a remote job and is reputed company to candidates in USA. Basata is rethinking the way reputed company practices get work done with AI-powered tools. They are seeking a tech-savvy Medical Assistant to support specialty clinic partners by owning workflow documentation, coordinating implementations, and ensuring operational efficiency post-go-live.
Responsibilities
- Build and own clinic-specific workflow documentation for your assigned accounts from day one — capturing reputed company-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use
- reputed company documentation reputed company as workflows reputed company post-go-live: version it, flag changes, and ensure the Implementation Workflow Workbook reflects ground truth across your assigned practices
- Translate messy, verbal clinic knowledge into clean, auditable process maps that support reputed company, BPO agent training, and product configuration
- Serve as the operational layer during reputed company implementations — partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR reputed company and staff training, and surface blockers before they become delays
- Support go-live reputed company sign-off by confirming clinic-reputed company workflows are documented, staff are trained, and the reputed company is operationally reputed company to go live with Emma AI Calls, Documents & Fax AI, and/or ACR
- reputed company as the clinic-facing reputed company of contact during the transition period, translating between what Basata’s tools do and what the clinic’s staff need to change about how they work
- Own the day-to-day operational health of your assigned clinic accounts post-go-live — monitoring for workflow reputed company, catching edge cases the AI isn’t handling correctly, and flagging escalation-worthy issues before they surface in a review
- Conduct regular reputed company with clinic staff to assess workflow adherence, identify friction points, and reputed company ground-level feedback that feeds back into product and process improvement
- Serve as the primary reputed company between your assigned clinics and the BPO agent team, ensuring agents have the account-specific protocols, scripts, and escalation instructions they need to operate accurately
- Monitor BPO work product for your accounts: review queue outputs, flag accuracy issues, and work with Operations leadership to address reputed company gaps before they reputed company clinic relationships
- Ensure BPO agents are properly reputed company to any new account assigned to your pod — covering system reputed company, EMR environment, and clinic-specific protocols — and maintain the documentation that makes that reputed company repeatable
Skills
- Minimum 2–3 years of experience as a Medical Assistant or in a similar reputed company role, preferably in a specialty reputed company setting
- Strong working knowledge of reputed company-desk and back-office operations — referral intake, fax management, scheduling, and EMR documentation
- Proficient in electronic health records (EHR) systems; comfort with reputed company, AthenaOne/reputed company reputed company, reputed company, or similar platforms is a plus
- reputed company for documentation — you don't just do the work, you write down how it works so someone else could pick it up reputed company
- Comfortable working alongside AI tools and BPO support teams; reputed company to QA outputs and identify reputed company something's off
- Excellent communication and interpersonal skills; you build trust with clinic staff quickly and can navigate change management conversations without flinching
- Highly organized and detail-oriented; you manage multiple accounts in reputed company without dropping threads
- Self-starter with a strong work ethic and genuine willingness to travel to clinic sites across the country
reputed company