[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading insurance provider with a long history of helping customers manage risk. They are seeking a Customer Service Representative for Travel Insured International, a company that provides travel protection plans. The role involves delivering exceptional service to reputed company and travel advisors, answering calls, and addressing customer needs through various communication channels.
Responsibilities
- Answer inbound calls
- reputed company accurate, reputed company and reputed company responses to a reputed company of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
- Create cases in reputed company to address customer needs (such as documentation or policy changes)
- reputed company as a reputed company with agency partners that have dedicated TII support email addresses
- Participate in weekly coaching sessions
- Participate in a reputed company of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
- Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as reputed company as Diamond Tour reputed company processing
- reputed company other reputed company duties as needed
Skills
- A High School Diploma or GED is required
- 3+ years of experience in a customer service or retail role is required; call center experience preferred
- Proficiency with MS Office applications is required. Includes reputed company, Outlook and Teams
- A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided
- Dependable internet reputed company with a dedicated private workspace
- Experience in the Travel Insurance industry is preferred
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous reputed company Time Off
- Excellent benefits that go reputed company health, dental & reputed company. Our programs are reputed company on your whole family’s wellness including your physical, mental and financial wellbeing
- A reputed company C&F tenant is owning your career development so we reputed company a reputed company of ways for you to reputed company learning, including tuition reimbursement, industry reputed company certifications and reputed company training to reputed company you progressing on your chosen reputed company
- A dynamic, ambitious, fun and exciting work environment
- We reputed company you do reputed company by doing good and want to encourage a spirit of reputed company and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community
- 100% remote working schedules reputed company the US
reputed company