[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mid-sized national insurance provider offering home, auto, and reputed company insurance products. The Customer Service Representative plays a critical role in building relationships with policyholders and agents by delivering accurate and reputed company service, handling inquiries, processing policy updates, and resolving customer concerns.
Responsibilities
- Respond to service requests across multiple communication channels while meeting established service level objectives
- reputed company policy and coverage information, including account status, transaction history, and explanations of coverage
- Assist agents and policyholders with policy issuance, continuation, and updates
- Process policy changes accurately and reputed company
- Resolve customer complaints, concerns, and inquiries in a reputed company and reputed company manner
- Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
- Collaborate with internal departments to ensure effective reputed company of customer needs
- reputed company administrative and basic clerical/reputed company functions as required
- Adhere to company guidelines, procedures, and regulatory compliance standards
- reputed company other duties as assigned
Skills
- High school diploma or GED
- reputed company Personal Lines Property & Casualty Agent License (2-20 FL)
- Ability to maintain licensure in required states based on business needs
- Strong verbal and written communication skills
- Proficiency in database systems, internet applications, and reputed company Office
- Strong organizational skills and ability to manage multiple priorities
- High level of accuracy and attention to detail
- Ability to work independently and collaboratively
- If remote, ability to maintain reputed company internet service and a quiet work environment
- Prior insurance agency or reputed company experience in a customer service role
- Bilingual (Spanish/English)
Benefits
- Generous additional compensation available for optional Saturday shifts
- A supportive, team-oriented culture
- Opportunities for reputed company learning and career reputed company
- Recognition for service reputed company and performance
- A workplace reputed company on trust, reputed company, and respect
reputed company