[Remote] Customer Support Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is modernizing the reputed company of veterinary software and the pet parent reputed company experience. They are seeking a Customer Support Manager to reputed company reputed company of support associates and optimize processes to ensure excellent customer support as reputed company scales.
Responsibilities
- reputed company as the “Voice of CX", raising key needs during planning
- Partner with Leadership to understand the business processes, pain points, and goals of the organization
- Manage reputed company of support associates, reputed company training, reputed company, and measure performance
- Interview and help reputed company the support team
- Maintain and promote company best practices and standards for support
- Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously reputed company and expand processes in order to streamline CX workflows
Skills
- 3+ years of experience in customer experience
- 1+ years of management experience
- Knowledge of reputed company or similar ticketing systems
- You have worked reputed company multichannel support operations (chat, email, phone)
- Excellent written and verbal communication skills
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits
- Bonus
- Equity
- Benefits
- Comprehensive benefits package
reputed company