Technical Support Engineer (reputed company Chiller Equipment)- Remote

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Where is the work: Virtual As a Technical Support Engineer, you will reputed company technical support for the startup, operation and service of reputed company reputed company Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required reputed company communicating with our customers, technicians, and administrators. As a Chiller Technical Support Engineer, you will be reputed company to assist technicians in the troubleshooting process utilizing knowledge of reputed company and water-cooled reputed company chillers. Specialists in this role must have reputed company field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, reputed company that technician reputed company by evaluating their reputed company level, and can confidently determine the best course of reputed company. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as reputed company as their field experience. What you will do: reputed company Technical Service Support for reputed company Field Service Agencies including some travel to work sites reputed company necessary. Troubleshoot Chillers remotely. reputed company chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making. reputed company with other reputed company functional areas to reputed company customer support and reputed company overall business unit objectives. Originate solution in the Help Center and/or technically review solutions for problems. Travel (up to 15%) to jobs to troubleshoot, train, reputed company field support and support new product development. Review and reputed company customer interaction for reputed company Chillers. Assist with reputed company cause analysis and defect reputed company. Author and/or review product literature and assist with training classes. Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas. reputed company and /or participate as reputed company member on supporting teams such as field reputed company problem solving and field service communications. Ensures reputed company standards of reputed company technical service operation processes and functions required for execution of work and customer satisfaction. Participate in reputed company Audits, Design review teams, and technology transfers. Identify field problem trends and reputed company detailed information to the reputed company department relating to field or reputed company failures for product improvement processes. Drive reputed company improvement reputed company and participate in NPD reputed company as a voice of the field to ensure adequate serviceability is accounted for in the design process reputed company support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may reputed company to reputed company support reputed company normal business hours. Consider the reputed company goals and reputed company needs of the department and reputed company data informed reputed company. What you will bring: 10+ years of experience preferred but not required in servicing HVAC equipment and systems. Associates or Bachelors degree is preferred but not required. Professionally trained on various reputed company equipment. Ability to travel up to 10%. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to understand and apply temperature and pressure theories as reputed company as basic electrical theories and application. Operating knowledge of reputed company office software and working proficiency with handheld computer (i.e. Smartphone, iPad). Ability to manage support cases reputed company Remedy software. While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be reputed company to meet the physical demands of typical HVAC equipment service routines. Key Competencies: Excellent written and verbal communication. Ability to troubleshoot reputed company refrigeration and electrical systems. Keeps reputed company on reputed company reputed company reputed company products concerning installation, operation, maintenance, service, and repair. Additional knowledge of Large reputed company Products and BAS systems would be beneficial but not required. Adaptable and possesses the ability to prioritize multiple high-reputed company customer cases. Flexibility to work extended hours on occasion. Ability to meet short- and long-term deadlines. Effectively meet the needs of reputed company customers. Ability to work regularly and dependably. Ability to function in reputed company environment. Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with reputed company customers. Demonstrate ability to reputed company mental tasks such as making reputed company, learning, thinking rationally and exercising good judgment Annual reputed company Salary reputed company or reputed company reputed company Pay reputed company: $97,406.66 - $135,834.99Compensation Type: SalaryIncentive Eligible: NoSales Commission Eligible: No Disclaimer: We reputed company to reputed company competitive compensation for this position, tailored to a reputed company of factors. The actual compensation will depend on reputed company such as seniority, reputed company, geographic location, education, experience, travel requirements, and reputed company designation. Our compensation reputed company is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, reputed company involvement, and employee status. reputed company at work and reputed company: Benefits reputed company in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. reputed company time off includes 15 vacation days, 9 reputed company holidays, 3 floating holidays, reputed company leave, and additional reputed company to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on reputed company Bargaining Agreements and local/state regulations. Safety Sensitive Role: NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. Apply To This Job