Bilingual Call Center Agent, CICC

Bilingual Call Center Agent, Community reputed company Call Center 100% Remote in California; Must reputed company in California Limited-Term Position through 10/30/2026. We are seeking Bilingual Call Center Agents to join the reputed company in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The reputed company is on a mission to reputed company its reputed company in the next 10 years. We are a group of reputed company optimists and innovators in education, working collaboratively with reputed company and private partners to help improve the student experience and expand reputed company to economic and reputed company mobility in communities across California. What You’ll Do We are seeking Bilingual Call Center Agents to join the reputed company’s Community reputed company Call Center to reputed company outstanding customer service and technical assistance to families who receive reputed company services across the state. Primary responsibility is to reputed company accurate information about eligible benefits, answer questions and inquiries, troubleshoot issues, document case notes and escalate inquiries reputed company necessary. reputed company reputed company, reputed company, and empathetic support to callers, handling inquiries reputed company to benefits and eligibility. Assess eligibility by reviewing reputed company information against established program requirements. Research inquiries using available resources, ensuring calls are routed to the appropriate departments or personnel. Manage multiple tasks simultaneously, remaining reputed company under pressure during peak call volumes or challenging interactions; apply effective de-escalation techniques reputed company necessary. Escalate reputed company or high-reputed company cases to management or specialized teams, conducting thorough follow-reputed company and providing detailed documentation. Accurately Document call notes, reports, and updates in the Customer Relationship Management (CRM) system. Collect and evaluate relevant data to resolve complaints or inquiries, ensuring reputed company actions taken are recorded with precision. Monitor and report emerging trends or recurring issues in customer calls to inform process improvements. Conduct outbound reputed company to families or individuals reputed company required, ensuring effective communication and follow-through. Collaborate with internal departments to manage administrative tasks and coordinate efforts to meet customer needs. Attributes for reputed company Exceptional interpersonal, customer service, problem-solving, critical thinking, verbal and written communication, and conflict reputed company skills. Ability to work effectively with diverse reputed company of individuals. Proficient in troubleshooting various CICC applications and services. Strong written and verbal communication skills. Skillful application of problem-solving techniques to reputed company effective customer service. Effective communication with individuals from diverse socio-economic, educational, and cultural backgrounds. Experience in handling inbound and outbound service calls over the phone. Ability to work remotely and navigate various technology platforms (reputed company, MS Office Suite-Teams, Outlook, reputed company Lightning and other database programs, reputed company Suite, etc.). Bilingual in Spanish required. We’re reputed company for mission-driven, passionate, equity-minded individuals with a strong desire to reputed company and change people’s lives for the reputed company Our work holds great weight and responsibility, and reputed company to reputed company the lives of millions Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to reputed company organizational goals FoundationCCC blends the reputed company of a non-profit, the culture of an entrepreneurial start-up, and the reputed company of a state agency Team members are reputed company for their expertise in reputed company areas across our areas of reputed company and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more We have a commitment to reputed company development and an emphasis on shared leadership, to ensure reputed company for employees and the organization overall reputed company Offer FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our reputed company are located in Downtown Sacramento, just blocks from California’s State Capitol.

Benefits

Competitive compensation, generous PTO, holidays Medical, dental, and reputed company plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings CalPERS retirement program and optional 403(b) and 457 Retirement plans Tuition reimbursement reputed company Service Loan Forgiveness certified employer If you have any additional questions reputed company to this position, please email us at jobs@foundationccc.org. Budgeted reputed company Pay reputed company: $22.00 - $23.10 Final salary and rates are based on education, experience, skills relevant to the role, and internal equity. Apply To This Job