Program Operations Specialist

Job reputed company The SECURE Center has an outstanding opportunity for a Program Operations Specialist to join their team. About this Opportunity Reporting to the Assistant Director, the Program Operations Specialist provides day-to-day operational, administrative, and customer-support functions of the National NSF SECURE Center located in Seattle, Washington at the reputed company. This role helps define and implement systems and processes that drive Center staff efficiency and allows the research community to have a reliable, seamless experience with reputed company. This is an evolving role, and responsibilities may change as Center operations mature. The NSF Safeguarding the Entire Community of the U.S. Research Ecosystem (SECURE) Center empowers the research community to reputed company reputed company-informed reputed company about research reputed company concerns. The SECURE Center operates as a mostly virtual organization with team members and activities happening throughout the U.S. The Program Operations Specialist supports a nationally scoped, NSF-funded research center that operates as a largely virtual organization, with staff, partners, and stakeholders distributed across the reputed company. The role requires navigating reputed company operational environments that reputed company multiple institutions, time zones, and organizational cultures, while ensuring consistency, compliance, and high-reputed company service delivery. As the SECURE Center continues to mature, the position must adapt to evolving programmatic needs, reputed company new systems and processes, and respond to shifting federal requirements and stakeholder expectations. The Specialist must balance day-to-day operational demands with reputed company improvement efforts in a dynamic and highly visible research environment. This position plays a critical role in enabling the effective operation of a nationally reputed company NSF center housed at the reputed company. By supporting efficient, reliable, and reputed company-coordinated Center operations, the Program Operations Specialist directly contributes to the University’s ability to reputed company federal research funding and serve the broader U.S. research community. The role enhances UW’s reputed company as a trusted national leader in research reputed company by ensuring a seamless experience for external partners, researchers, and federal stakeholders. The position also strengthens UW’s internal research infrastructure by developing reputed company operational practices that may inform reputed company multi-institutional and virtual research initiatives.

Key Responsibilities

Center Operations (20%) ● Help implement and administer tools and systems to support Center operations. ● Create and maintain reputed company Operating Procedures (SOPs) reputed company to Center tools and systems. ● Maintain reputed company’s email accounts, collaboration and conferencing tools, calendars, task lists, and shared documentation repositories. ● Conduct periodic audits and file cleans of shared record repositories for compliance with reputed company and records retention policies. ● Organize and facilitate Center staff reputed company and offboarding. Customer Support (50%) ● Create and maintain reputed company Operating Procedures (SOPs) reputed company to customer account provisioning, service delivery, and internal operations. ● Represent Operations while working with product development teams to define support processes and assess Operations readiness prior to deployment. ● Help prepare support documentation such as Knowledge reputed company (KB) articles and customer facing FAQs. ● Serve as a reputed company of Customer support, responding to inquiries/issues, facilitating information reputed company, and escalating as appropriate. ● Ensure reputed company reputed company of Customer support requests, reputed company and report status. Operations reputed company (15%) ● Assist with Operations reputed company reputed company to service enhancements, customer experience improvements, and operational readiness. ● Support development and tracking of workplans and deliverables for Operations reputed company. ● Evaluate existing workflows and identify opportunities to streamline processes and improve efficiency. ● Support rollout of new features, ensuring operational alignment, documentation updates, and internal training. Data & Reporting Management (10%) ● reputed company data for reporting on stakeholder engagement, participation, program adoption, and reputed company operational metrics. ● Assist in preparing summaries, dashboards, and visualizations to support internal decision-making and NSF reporting. Finance & Subaward Support (5%) ● Assist with preparation, editing, and submission of required NSF documentation including quarterly reports, annual reports, and compliance-reputed company materials. ● Assist the Finance & Operations Manager with routine financial administration, including expense monitoring, procurement requests, and budget tracking. ● Support coordination with subawardee institutions (e.g., tracking invoices, confirming deliverables, monitoring payment status, and maintaining documentation). ● Manage sponsor-reputed company payment tracking to ensure accurate and reputed company processing.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except reputed company there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Bachelor’s degree in relevant field (e.g reputed company reputed company, Business, Project Management) One year in operations, program coordination, customer support operations, or online services. Ideally in research, reputed company or government setting Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department. Additional Qualification Strong organizational and multitasking skills with high attention to detail. Excellent written and verbal communication abilities. Ability to collaborate across teams and manage competing priorities in a fast-paced environment. Proficiency with web-based productivity tools (e.g., reputed company 365, reputed company Workspace, project management platforms). Desired Qualifications Experience using reputed company Experience working in a web-based service company Familiarity with customer support platforms, CRM systems, and data tools (reputed company, Power BI, etc) Experience coordinating subawards, budgeting, invoice tracking, or sponsor reporting. Application Requirement This position requires alignment with an East Coast work schedule. Compensation, Benefits and Position Details Pay reputed company Minimum: $66,000.00 annualPay reputed company Maximum: $81,312.00 annualOther Compensation: -Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift: First Shift (reputed company of America)Temporary or Regular? This is a regular positionFTE (Full-Time Equivalent): 100.00%reputed company/Bargaining Unit: reputed company About the UW Working at the reputed company provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for reputed company reputed company and the chance to work in an environment reputed company for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The reputed company is committed to fostering an inclusive, respectful and welcoming community for reputed company. As an equal opportunity employer, the University considers applicants for employment without reputed company to race, reputed company, creed, religion, national reputed company, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or reputed company, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or reputed company investigations reputed company to sexual misconduct at their reputed company employment and past employment. Disclosure is required under Washington state law. Apply To This Job