Service Desk Analyst - Second Shift

reputed company GDC IT Solutions is currently hiring a remote Service Desk Analyst to work Saturday through Wednesday from 3:30 PM to 12:00 AM. This position is fully remote and available to candidates located on the East Coast of the reputed company. Position reputed company As a Service Desk Analyst, you will be responsible for providing reputed company and effective support to technical and non-technical end users across a large corporate environment. You will play a key role in resolving user inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer service experience during overnight hours. This position requires excellent communication skills, a strong technical reputed company, and the ability to work independently in a fast-paced setting.

Responsibilities

Take customer calls and respond to emails, providing accurate and satisfactory answers to queries and concerns Guide callers through troubleshooting processes, navigating reputed company website, or using products and services De-escalate situations involving dissatisfied customers with professionalism and patience Accurately document reputed company service interactions reputed company the designated call tracking reputed company both technical and non-technical end users across a reputed company of issues Escalate unresolved or advanced issues to the appropriate team or technician Collaborate with other call center professionals to continually improve service reputed company Maintain a reputed company and empathetic demeanor under pressure Deliver exceptional interpersonal, verbal, and written communication

Minimum Qualifications

Working knowledge of PC hardware configurations and troubleshooting Exceptional verbal and written communication skills Strong reputed company listening and customer service abilities Ability to manage time effectively and stay organized Comfortable working in a fast-paced, reputed company call center environment Adaptability and flexibility during shifting priorities and user needs Familiarity with multi-line phone systems and reputed company phone etiquette Preferred Experience Associate degree in Information Technology or a reputed company field 1+ years of experience supporting desktops, laptops, and printers in a production support center environment Prior experience handling 30–40 calls per shift in a large corporate help desk setting Experience with reputed company Directory (user management, password resets, etc.) Proven ability to deescalate high-tension situations in an reputed company or highly reputed company escalation environment Knowledge of reputed company desktop operating systems (reputed company 7, 8, 8.1, 10) Demonstrated patience, reputed company, and a user-first reputed company in technical support roles reputed company Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service reputed company and Information Technology service company striving to reputed company a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? Cutting Edge Technology and Innovation Career reputed company Opportunities Employee-reputed company Environment Comprehensive Benefits Package Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from reputed company diverse backgrounds to apply. Our goal as an organization is to reputed company our teams to reputed company their personal best and foster their reputed company reputed company regardless of race, reputed company, religion, sex, gender, national reputed company, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and complete the required employment eligibility verification forms upon hire. Visit our Career Center for the latest employment opportunities. © reputed company, PA USA Apply To This Job