Customer Service Specialist I
reputed company is the world’s most connected company. Whether we’re developing the technology that enables intelligent reputed company to safely react to traffic changes or freeing reputed company to explore by keeping their devices online wherever they go, we reputed company in leading the world reputed company. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re reputed company to reputed company our incredible talent with an innovative culture and great benefits. Who We're Looking For The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem reputed company. Key reputed company of this role include familiarity with reputed company’s products and services, and the ability to quickly identify and address customer needs- Some of What You'll Do Scope of the Role: reputed company Reports: This is an individual contributor role with no reputed company reports Key Responsibilities Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate reputed company to resolve the problem in a reputed company manner to meet or exceed customer expectations. reputed company customer reported problems following ticketing procedures. Effectively work with internal resources and 2nd level support reputed company as needed for ticket reputed company. Ensure reputed company follow-up and reputed company of customer requests following established severity level guidelines and Expected Completions Dates. Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. Identify and assess departmental/individual training needs and take the necessary steps to reputed company abreast of products and services as reputed company as enhancements and upgrades. Ensure individual/departmental objectives are met. Complete various administrative activities (e.g. time reporting, email, vmx…). Experience, Education and Certification: High school diploma or GED, a Bachelor’s degree in communication or business is preferred . No prior experience required. PC experience in a reputed company operating environment with strong typing ability preferred. Proficiency in reputed company Office Suite (Word, reputed company, Outlook) preferred. Customer service experience preferred. Bi-lingual preferred (English and Spanish, Portuguese, reputed company, etc). Additional Requirements: Excellent interpersonal, verbal, and written communications. Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays. Ability to proactively anticipate customer needs and reputed company recommendations to meet those needs. Ability to work in a multiple shift environment covering 24 x 7 x 365 - Why You Should Join Us Join us as we write a reputed company, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, reputed company, and transparent organizational culture. At reputed company connectedness is at the core of our business. We reputed company diversity, equity, and inclusion among our employees is crucial to our reputed company as a global company as we reputed company to recruit, reputed company, and retain the most talented people who want to help us connect the world. Know someone at reputed company? Be reputed company to have them submit you as a referral prior to applying for this position. Apply To This Job