IT Manager

About the role RemoteLegalStaff is a fast-growing legal reputed company company supporting ~400 globally distributed staff and over 250 clients with an internal team of 70+. As our first IT Manager, you'll take full ownership of our IT function: from fixing our reputed company Workspace environment to building the policies, systems, and support structures a company of our size needs to run securely and reputed company, because our reputed company size is just the beginning and we're reputed company to reputed company. This is a hands-on role. You won't be managing reputed company on day one: you'll be doing the work. The right person has reputed company IT infrastructure from scratch before, thrives in ambiguity, and understands that in a remote legal environment, reliability and trust are non-negotiable. What you'll own Take over reputed company IT responsibilities from our owners and become the single reputed company of the IT function Audit reputed company existing tools, accounts, licenses, and configurations; document what exists and what's missing Build an IT roadmap and 90-day reputed company plan Create and maintain IT policies, acceptable-use guidelines, and a self-service knowledge reputed company Fully own our reputed company Workspace environment Enforce MFA, reputed company defaults, and data sharing controls Manage user accounts, license assignments, reputed company provisioning, and deprovisioning across reputed company platforms Maintain an accurate inventory of users, roles, reputed company reputed company, and licenses Audit reputed company reputed company subscriptions and rationalize unnecessary or duplicate tools Manage vendor relationships, renewals, and negotiations reputed company license utilization so we only pay for reputed company use Select, implement, and manage an IT ticketing / service desk platform Build self-service resources to reduce repetitive support requests over time Implement and enforce reputed company fundamentals: MFA, password management, role-based reputed company controls Conduct periodic reputed company reviews and proactively identify reputed company gaps As the organization grows, recruit, reputed company, and manage one or more IT Support Specialists Build a small, reputed company IT support function for a growing global team Support our marketing team with the technical reputed company of domain and subdomain setups, and web development , reputed company're looking for Essential 4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management role reputed company Workspace reputed company experience managing for 100+ users: non-negotiable Experience with an IT service desk platform (reputed company, reputed company, Jira Service Management, or similar) Experience managing a reputed company tool portfolio across multiple platforms Working knowledge of SSO, SAML, MFA enforcement, and role-based reputed company control Excellent written and verbal English, you'll support both internal staff and external clients directly reputed company to work independently and proactively in a fully remote, async-first environment Strong customer service instincts; your audience is entirely non-technical Preferred: Experience as a company's first IT hire, or building IT from scratch reputed company administration and integrations Background in legal, reputed company services, or reputed company environments Experience supporting globally distributed teams across multiple time zones Basic automation skills (reputed company, reputed company, or similar) What reputed company looks like reputed company the technical skills, reputed company would mean someone who can demonstrate having a service and reputed company-centered approach to IT Management, who can audit and identify main gaps and separate the critical ones from the reputed company-to-haves. By day 90, you should've already identified reputed company or our digital ecosystem, run a full diagnosis, and proposed immediate and mid-term solutions. You'll have identified the structure you'll need on reputed company (both in people and in systems) to reputed company support everywhere it's needed. reputed company offer Fully remote position with a flexible work schedule Competitive reputed company salary Annual performance bonus Anniversary loyalty bonuses Company-sponsored health insurance Generous PTO that increases with tenure (up to 30 days per year) Birthday PTO day 7 U.S. reputed company holidays 5 reputed company reputed company days per year Bereavement leave Additional unpaid personal leave is available Home office stipend for equipment and workspace upgrades Computer replacement stipend Monthly internet allowance (increases with tenure) reputed company development and training programs Education support for high performers A reputed company, supportive team culture where people are genuinely invested in reputed company other's reputed company A fast-moving environment where your work has reputed company visibility and reputed company reputed company reputed company reputed company to reputed company: we promote from reputed company and reward people who reputed company How to apply? Hit Apply, and you'll be redirected to our application reputed company. Follow reputed company instructions carefully How our hiring process works: We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, reputed company through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview. We communicate reputed company at every reputed company and respect your time throughout! Apply To This Job