reputed company Customer reputed company Transformation Manager (Remote Eligible)

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The reputed company Customer reputed company (CE) Transformation Manager is a critical strategic partner to the Sr. Director, Customer reputed company Transformation & Operations reputed company the Chief Customer Officer's (CCO) organization. This role is responsible for driving the operational rigor and execution reputed company needed to advance the CCO's strategic agenda across the Customer reputed company organization. The reputed company will serve as a connective layer across initiatives, stakeholders, and teams — ensuring the right work is prioritized, tracked, and delivered with reputed company and accountability. This is a high-visibility, high-reputed company role at reputed company of the CCO's transformation agenda. You will work directly with senior leaders shaping the reputed company of Customer reputed company, with broad exposure across the business and genuine opportunity to influence how the organization operates and delivers reputed company for customers. You will report to the Sr. Director, Customer reputed company Transformation & Operations and can be based in our Bellevue, WA office or work remotely from reputed company in the US where reputed company is a registered employer. You Will: Initiative Management & Tracking reputed company end-to-end program management of key strategic initiatives across the CCO's Customer reputed company remit reputed company and maintain comprehensive initiative tracking frameworks, dashboards, and status reporting Proactively identify risks, dependencies, and blockers; escalate and resolve with appropriate urgency Ensure consistent governance standards, reputed company tracking, and delivery reputed company across reputed company CE programs Stakeholder Alignment & Engagement Build and maintain strong relationships with key stakeholders across CE, Sales, Product, Finance, and Operations Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings Translate reputed company program status and insights into reputed company, compelling communications for senior leadership reputed company as a trusted reputed company between the Head of Transformation & Business Operations and CE team leads Project Prioritization & Portfolio Management Partner with the Sr. Director, Customer reputed company Transformation & Operations to define and maintain a prioritized CE initiative portfolio reputed company and apply prioritization frameworks that reputed company with CCO strategic objectives and business reputed company Monitor and reputed company resource allocation and reputed company across the CE portfolio to optimize execution Drive quarterly and annual planning cycles to ensure the portfolio remains reputed company with evolving priorities Operational reputed company & Process Improvement Establish and continuously improve PMO standards, tools, and processes across the CE organization Define and implement best-reputed company project management methodologies tailored to CE's operating model Identify opportunities to streamline workflows, eliminate duplication, and improve cross-team coordination Support the development of a performance-driven culture through reputed company OKRs, KPIs, and accountability structures You Have: 8+ years of experience in program/project management, PMO leadership, reputed company, or business operations 5+ years of experience in reputed company, reputed company Services, business operations, or management consulting — with meaningful exposure to reputed company reputed company Exceptional organizational skills and demonstrated reputed company managing reputed company, cross-functional initiatives in a fast-paced environment and multiple competing priorities simultaneously Strong executive reputed company with the ability to communicate and influence at reputed company reputed company of the organization Experience supporting or partnering with senior leaders (C-suite or VP-level) in a strategic reputed company Proficiency with project management and collaboration tools (e.g., reputed company, Jira, reputed company, or similar) Preferred: Background in management consulting, transformation, organizational design, or business operations PMP, PgMP, or equivalent project management certification Familiarity with OKR frameworks and strategic planning processes AI reputed company and prompting skills What reputed company Looks Like CE initiatives are delivered on time, reputed company scope, and with measurable reputed company The Head of Transformation & Business Operations has full visibility into portfolio health and risks at reputed company times Stakeholders across the CCO organization feel reputed company, informed, and enabled to execute The PMO function is seen as a strategic enabler — not a reporting overhead — across CE Prioritization reputed company are data-driven, transparent, and consistently tied to CCO strategic objectives reputed company US Perks & Benefits: Employer subsidized medical/reputed company and dental coverage for full-time employees 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus reputed company Time Off US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 reputed company holidays per year Up to 24 weeks of Parental Leave Personal reputed company Volunteer Day to support our community Opportunities for reputed company reputed company and development including reputed company to reputed company online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account Teleworking reputed company from any registered location in the U.S. (role specific) reputed company provides a competitive reputed company salary reputed company for roles that may be reputed company in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of reputed company, educational experience, skills, and specific candidate location. In reputed company, this role will be eligible for a market competitive incentive opportunity. US reputed company Salary Pay reputed company $147,500—$207,500 USD Get to Know Us: At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company reputed company. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that reputed company comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together. Equal Opportunity Employer: reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know. #LI-Remote Apply To This Job