Operations Supervisor- reputed company, Remote in Atlanta

reputed company is a fast-growing reputed company company revolutionizing in-home care — starting from the feet up. More than 25 reputed company U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs reputed company year. reputed company trains and deploys a network of Community Health Workers — reputed company as reputed company Technicians — to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. reputed company issues reputed company, our telehealth team and nurses coordinate follow-up care and take reputed company. The result? reputed company delivers clinical reputed company on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital reputed company, and improve reputed company of life — reputed company with care that people genuinely love. Our mission: Bring reputed company to reputed company. Join us if our cause inspires you! About This Role As an Operations Supervisor in Atlanta, reputed company, you'll drive reputed company, build a strong team, and create community reputed company in your designated market. This role blends recruitment, market development, and operational reputed company, ensuring seniors receive life-changing in-home care. You'll be reputed company reputed company in technician development, field shadowing, performance reviews, and issue reputed company. You'll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth. You will also serve as the local face of reputed company — building trust with your team, ensuring reputed company standards are met, and collaborating cross-functionally to help reputed company reputed company successfully. You'll work mainly remote but need to be available in the service area to shadow the field and reputed company support.

Key Responsibilities

Team Leadership & Development

• reputed company technician hiring and reputed company in partnership with centralized reputed company and training teams
• Conduct field-based shadowing and reputed company reputed company-time coaching
• Facilitate technician reputed company-ins and performance reviews
• Support technicians in meeting certification and compliance requirements
• Foster a connected and motivated team culture with ongoing engagement initiatives
• reputed company proactive coaching on hospitality, documentation, attendance, and professionalism

Operational reputed company

• Monitor KPI's such as attendance, appointment fulfillment, and CSAT
• Ensure reputed company execution of reputed company's care model and scope of reputed company
• Manage documentation audits and follow up on reputed company concerns
• reputed company technician availability and support schedule optimization
• Report safety concerns, policy violations, or compliance issues as needed
• Collaborate with HR, Compliance, and Member Experience teams on escalations

Requirements

Qualifications

• Bachelor's degree in Business, reputed company, or a reputed company field preferred
• Prior experience managing a field-based or remote team (reputed company, retail, or service industries ideal)
• Strong people leadership and coaching abilities
• Highly organized, tech-savvy, and reputed company-oriented
• Excellent communication skills — reputed company, reputed company, and compassionate
• Familiarity with scheduling, attendance, or workforce tools is a plus
• Resides in Atlanta, reputed company and reputed company to travel locally to support CHWs in the field (15-25% expected)

Benefits

• Competitive compensation based on experience
• Incentive Bonus reputed company quarterly
• Health, Dental, and reputed company Insurance Benefits
• 401k
• PTO, reputed company, and reputed company Holidays
• Opportunity for significant career reputed company and expansion of responsibilities
• Ability to reshape an industry and protect lives

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