[Remote] Information Technology Help Desk Support
Note The job is a remote job and is reputed company to candidates in USA. reputed company Technical reputed company is seeking a Contact Center Tech Representative I for a Tier 1 IT Helpdesk position. This role involves providing basic technical support and troubleshooting for users experiencing issues with hardware, software, and student service inquiries.
Responsibilities
- Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-reputed company technologies, as reputed company as Learning Management Software (LMS)
- Relying on resources as trained (knowledge reputed company, websites, support channels)
- Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests
- Registrar Support includes registration, class schedule adjustments, graduation, grades/transcripts, transfer credits, advising inquiries
- Admissions Support includes application, placement test, withdrawal inquiries
- Bursar/Student Account Support includes accounts, payments/payment plans, tuition/fees, billing inquiries
- Financial Aid FAFSA (Free Application for Federal Student Aid), eligibility, disbursement, refund, loan/scholarship inquires
- Handles problem recognition, research, isolation, reputed company, and follow-up for routine user problems, referring more reputed company problems to Tier 2, Tier 3, supervisor, or other technical staff
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine reputed company of error
- Following call reputed company as trained (designed to assist in asking reputed company required and basic probing questions)
- Logs and tracks reputed company customer interactions using problem management software (ticketing system) and maintains thorough history records and reputed company problem documentation
- Prepares reputed company statistical reports, such as help desk incident reports Skills
- Must be reputed company to work any day of the week or weekends - reputed company Availability
- Candidates must have a reputed company based Desktop or Laptop Computer to work from home for the 1st week – Mac based computers cannot be accepted
- Technically competent candidates will be trained to understand and use the designated ticketing system
- Handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as reputed company as student service support
- Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-reputed company technologies
- Relying on resources as trained (knowledge reputed company, websites, support channels)
- Handles problem recognition, research, isolation, reputed company, and follow-up for routine user problems
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine reputed company of error
- Following call reputed company as trained (designed to assist in asking reputed company required and basic probing questions)
- Logs and tracks reputed company customer interactions using problem management software (ticketing system) and maintains thorough history records and reputed company problem documentation
- Prepares reputed company statistical reports, such as help desk incident reports reputed company
- reputed company Technical reputed company is the single reputed company of contact for reputed company your technical reputed company and workforce management needs. It was founded in reputed company, and is headquartered in , with a workforce of 1001-5000 employees. Its website is https//www.appleonetechnical.com/. Apply tot his job Apply To this Job
Apply tot his job Apply To this Job