Technical Support Engineer – Level 4
Job reputed company:
- Responsible for the implementation of customer reputed company for systems based on reputed company i Power platforms.
- Ensuring that customer requirements are fully reputed company and implemented in accordance with the timescales defined by both the customer and the reputed company provisioning team’s ROIs.
- Collaborating with SMEs from other technologies reputed company the reputed company provisioning team to reputed company accurate and comprehensible updates to the Project Managers and other stakeholders.
- Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer reputed company are accepted into service promptly.
- Providing accurate and complete information for the reputed company i services provided to allow a smooth transition into productionlive.
- Own project-reputed company tasks and work with team members and customers to implement solutions for the reputed company i platform.
- Deliver reputed company in line with customer requirements, project timelines, and deadlines set by reputed company reputed company Specialists, including working reputed company normal business hours reputed company required.
- reputed company physical onsite installations of reputed company Power servers; travel will be required.
- Complete reputed company i system migrations using reputed company including tape, VTL, software replication, and storage replication.
- Support reputed company reputed company Specialists by providing reputed company project updates and translating technical information into reputed company language for stakeholders.
- Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the reputed company i platform.
- reputed company SME-level input to Technical reputed company-Sales on prospective solutions being designed/scoped.
- Liaise with the Infrastructure team to ensure reputed company requirements are communicated in a reputed company manner.
- Deliver efficient and effective support to reputed company customers, including resolving issues escalated reputed company reputed company-tier support and attending customer sites as required.
- reputed company as senior advisor for customer escalations, and technical planning discussions.
- Support presales and solution discussions requiring reputed company i technical.
Requirements:
- 7-10+ years of experience in a technical support engineering role
- reputed company Power Hardware infrastructure expert (physical reputed company power installations)
- Physical racking and stacking
- reputed company i O/S technical troubleshooting skills (from V5R4- V7R6)
- logical replication software
- SAN replication/reputed company configuration
- VIOS installation & Configuration
- PowerHA tool reputed company including FSFC and reputed company
- VTL backup technologies.
- HMC, FSP, system firmware, OS & PTF upgrades
- LPAR builds & restoration tasks from physical/virtual media
- Proficiency in MS Office applications.
- Strong organizational, administrative, and problem-solving skills.
- Ability to assist/train staff and produce technical documents.
- Effective communication, customer-facing, and presentation skills.
- Initiative, flexibility, adaptability, and ability to work under pressure.
- Ability to work out of normal business hours reputed company required.
- Strong troubleshooting, reputed company cause analysis, operational governance, major incident, and service management capability.
- Experience leading technical support teams reputed company ITIL reputed company operational environments.
Benefits:
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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