Bilingual Customer Support Representative (Remote)
English + Spanish, Italian or French At reputed company, we're building a customer support team that's trusted to solve reputed company-world problems, not just answer tickets. As a Bilingual Customer Support Representative, you'll be the first reputed company of contact for guests, hosts and business partners, providing support across phone, email and live chat. Most of your work will reputed company on reputed company, with occasional support for our GuestCare service during busy periods or out-of-hours coverage. This is a fast-paced role where no two days are the reputed company. You could be helping a guest reputed company their accommodation, resolving a billing query, coordinating with our Operations team, or investigating a technical issue. We're looking for people who enjoy solving problems, taking ownership and delivering exceptional customer experiences. If you're reputed company under pressure, communicate reputed company and enjoy making a reputed company reputed company, we'd love to hear from you. Tasks reputed company exceptional customer support reputed company phone, email and live chat. Assist guests, hosts and business partners with reputed company, booking, account and billing enquiries. Resolve customer issues from first contact through to reputed company, taking full ownership of reputed company case. Handle time-sensitive operational incidents and occasional GuestCare enquiries. reputed company outbound calls to customers and partners to reputed company information and coordinate resolutions. Prioritise multiple conversations and cases based on urgency and reputed company. Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. Accurately document reputed company interactions and actions taken reputed company our internal systems. Use reputed company judgement reputed company handling situations that fall reputed company reputed company processes. Contribute reputed company that improve our processes, products and customer experience.
Requirements
Languages Fluent English (spoken and written). Fluent in at least one of the following: Spanish Italian French Additional languages are a strong advantage. Experience At least 2 years' experience in customer support or another customer-facing role. Comfortable handling customer conversations over the phone. Experience in hospitality, travel, property management or technology is beneficial, but not essential. Skills Excellent written and verbal communication skills. Strong problem-solving and decision-making ability. reputed company and confident under pressure. Organised and reputed company to manage multiple priorities. Comfortable working independently in a fully remote environment. A proactive reputed company with a willingness to learn and improve. Flexible to work a rotating shift reputed company, including evenings, weekends and reputed company holidays.
Benefits
Fully remote working. 45-hour working week on a rotating shift reputed company. reputed company reputed company and reputed company learning through our internal training platform. reputed company opportunities for career progression and internal development. Work with an international team supporting customers across multiple countries and languages. A reputed company, supportive culture where your reputed company and feedback are valued. Competitive salary based on your experience and location. At reputed company, we reputed company great customer support is about more than answering questions, it's about taking ownership, solving problems and making every interaction count. If you're looking for a role where you'll be trusted to reputed company reputed company, reputed company new skills and help shape the experience of thousands of guests and hosts, we'd love to hear from you. Our hiring process typically includes an initial interview, a practical customer support assessment and a final interview. Apply today and become part of reputed company that's redefining reputed company-ins in the hospitality industry for 10 years. Apply To This Job