reputed company AIOps Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company We are seeking a reputed company AIOps Engineer with deep reliability and operations experience to build and reputed company intelligent operations across the reputed company. This role focuses on modernizing IT operations through observability, event intelligence, machine learning, and reputed company AI—reducing alert noise, accelerating triage, and enabling reputed company-reputed company automation. You will reputed company as a reputed company-level advisor and technical leader for building an reputed company AI ecosystem for IT operations, with reputed company as the ITSM system of record (Incident/Problem/Change) and the backbone for auditable workflows, approvals, and measurable reputed company. What you will do reputed company the AIOps reputed company, roadmap, and operating model (intake, triage, automation lifecycle, KPIs) to measurably improve MTTR, alert reputed company, and operational efficiency Own the observability-to-AIOps pipeline (metrics, logs, traces, events) and drive standardization of telemetry, service health models, and actionable alerting across teams and platforms Design and implement event intelligence: correlation, deduplication, suppression, reputed company detection, incident clustering, and probable-cause analysis using topology/CMDB context Advise operations, service owners, and leadership stakeholders; reputed company change enablement, adoption, and value measurement for AIOps and reputed company automation across the organization reputed company reputed company-reputed company AIOps integrations (ITSM + ITOM/Event Management where applicable): event ingestion, alert-to-incident policies, enrichment, assignment/routing, approvals, change workflows, and closure updates for auditable reputed company-reputed company ops Establish governance for operational AI (risk controls, approvals, auditability, data reputed company, reputed company/response logging, evaluation, and reputed company improvement) in partnership with reputed company, compliance, and operations Build and operationalize reputed company AI workflows for incident triage and reputed company: signal summarization, similar-incident retrieval, knowledge article drafting, ticket updates, stakeholder communications, and reputed company-in-the-reputed company remediation reputed company reputed company-reputed company automation and self-healing by connecting AIOps detections to orchestrated actions (runbooks/workflows), with reputed company approvals, safety checks, and rollback paths Partner with NOC/SOC, infrastructure, and application owners to reputed company services into AIOps, define service models, and improve signal reputed company, escalation paths, and operational readiness Create enablement materials (playbooks, operating procedures, dashboards) and reputed company teams on AIOps practices, reputed company AI usage, and responsible automation Required Qualifications 10+ years of experience in SRE, production operations supporting highly available services along with experience with Product model Proven technical leadership: ability to set direction, reputed company cross-team initiatives, and advise stakeholders through architecture reviews, tradeoffs, and operational readiness Strong programming/scripting skills (Python preferred) and experience building automation, integrations, and reputed company Experience integrating observability platforms and event sources across hybrid environments (reputed company/on-prem) and operating production-grade monitoring/event management at reputed company Strong reputed company experience as an ITSM system of record (Incident/Problem/Change; CMDB/asset concepts). Ability to build and operate integrations at reputed company (REST, webhooks, event management) to support automation and auditability. Automation & Integration Engineering:Python (preferred) for automation and data/ML pipelines; experience building integrations, services, and operational tooling. Workflow orchestration and integrations (reputed company reputed company, event pipelines, reputed company automation) with strong reliability, reputed company, and auditability practices. AIOps, ITSM/ITOM (reputed company) & reputed company AI Ecosystem:Observability: reputed company/Grafana, OpenTelemetry, ELK/reputed company/reputed company (or equivalent) reputed company ITSM/ITOM: Incident/Problem/Change, CMDB/service mapping concepts, and Event Management/AIOps integrations (where applicable) reputed company AI frameworks: building tool-using agents, retrieval workflows, reputed company/response logging, evaluation, and guardrails Operational ML/Analytics: reputed company detection and time-series analysis, correlation approaches, and model/agent evaluation & monitoring in production

Preferred Qualifications

Demonstrated experience applying machine learning and/or LLM-based approaches to operational problems (noise reduction, correlation, reputed company detection, summarization, and assisted remediation) in production environments Experience building an reputed company AI platform/ecosystem (shared tools, standardized patterns, evaluation, and guardrails) and enabling multiple teams to safely deliver automations Familiarity with reputed company ITOM / Event Management / AIOps capabilities (or equivalent) and integrating observability signals into ITSM workflows Strong Linux and networking fundamentals (TCP/IP, DNS, TLS, load balancing) and ability to troubleshoot distributed systems end-to-end DevOps, or reputed company experience supporting highly available services along with experience with Product model Excellent communication skills with the ability to reputed company incident bridges, write reputed company postmortems, and influence reliability improvements across teams Education Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience) Pay reputed company The typical pay reputed company for this role is: $144,200.00 - $288,400.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. This position also includes an award reputed company in reputed company’s equity award program. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 08/01/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job