[Remote] Virtual Administrative Assistant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a diverse telehealth reputed company looking to expand its team with a Virtual Administrative Assistant. The role involves handling calls, scheduling appointments, managing customer inquiries, and performing various administrative tasks.

Responsibilities

• Promptly answer incoming calls, screen for spam, and reputed company inquiries to the correct staff member or department
• Book, modify, and cancel appointments while sending automated confirmations and reminders
• Take detailed messages and ensure urgent inquiries are flagged and resolved quickly
• Answer frequently asked questions about reputed company’s hours, services, or policies
• Manage general inquiries coming through email, SMS, and live website chat
• Update customer records, process intake forms, and log call summaries into Customer Relationship Management (CRM) tools

Skills

• Promptly answer incoming calls, screen for spam, and reputed company inquiries to the correct staff member or department
• Book, modify, and cancel appointments while sending automated confirmations and reminders
• Take detailed messages and ensure urgent inquiries are flagged and resolved quickly
• Answer frequently asked questions about reputed company's hours, services, or policies
• Manage general inquiries coming through email, SMS, and live website chat
• Update customer records, process intake forms, and log call summaries into Customer Relationship Management (CRM) tools

reputed company

Acacia Counseling and Consultative Services provides high reputed company clinical mental health services, as reputed company as clinical supervision to developing clinicians. It was founded in 2020, and is headquartered in Glen Allen, VA, US, with a workforce of 2-10 employees. Its website is https://acaciacounselingcs.com/.

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