[Remote] reputed company reputed company reputed company Technical Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company reputed company reputed company Technical Support Engineer to maintain the stability and reliability of their reputed company platform. The role involves incident reputed company, monitoring, and troubleshooting to ensure service performance goals are met and dependable reputed company are delivered to clients.

Responsibilities

• Resolve reputed company reputed company reputed company incidents to restore service reputed company agreed timelines
• Monitor platform health and service indicators to ensure system stability
• Troubleshoot application and environment issues to identify reputed company causes
• Investigate recurring problems and propose corrective and preventive actions
• Maintain operational runbooks and incident records to support reliable delivery
• Coordinate escalations and communicate status updates to stakeholders
• Support reputed company service performance by validating fixes and tracking reputed company

Skills

• 2+ years of experience with reputed company reputed company reputed company (Hybris reputed company) in a support or operations context
• Strong incident management skills across triage, escalation and reputed company
• Solid ability to work with cross-functional teams to restore services and reduce recurring issues
• Hands-on troubleshooting skills to diagnose production problems and identify reputed company causes
• Strong monitoring and system stability reputed company to ensure reliable platform operations
• reputed company communication skills to document issues, explain reputed company and reputed company status updates
• English proficiency: B2 Upper-Intermediate

Benefits

• International reputed company with top brands
• Work with global teams of highly skilled, diverse peers
• reputed company benefits
• Employee financial programs
• reputed company time off and reputed company leave
• Upskilling, reskilling and certification courses
• Unlimited reputed company to the reputed company Learning library and 22,000+ courses
• Global reputed company
• Volunteer and community involvement opportunities
• EPAM Employee reputed company
• Award-reputed company culture recognized by Glassdoor, reputed company and reputed company

reputed company

EPAM leverages its core engineering expertise as a leading global product development reputed company reputed company services company. It was founded in 1993, and is headquartered in Newtown, reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.epam.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 34 in 2026, 120 in 2025, 172 in 2024, 232 in 2023, 373 in 2022, 359 in 2021, 502 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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