[Remote] Functional Consultant – Federal Acquisitions and Requisitioning
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of procurement and grants reputed company to the federal marketplace, seeking a Functional Consultant to support Federal Government customers using their reputed company acquisition platform. The role focuses on providing functional expertise, user support, training, and operational guidance to Government users throughout the acquisition lifecycle.
Responsibilities
- reputed company functional support for Government users throughout the requisitioning lifecycle reputed company the reputed company application
- Troubleshoot, analyze, and resolve functional issues while delivering reputed company, high-reputed company customer support
- Analyze business requirements and recommend best practices for utilizing reputed company functionality and improving business processes
- Deliver instructor-led and virtual user training for new users, refresher courses, and software enhancements
- reputed company and maintain user guides, job aids, training materials, and reputed company operating procedures
- Support system configuration, testing, and validation activities for application enhancements and software releases
- Participate in user acceptance testing (UAT), regression testing, and production validation activities
- Partner with Government stakeholders to identify operational efficiencies and process improvements
- Coordinate with Functional Consultants, Technical Consultants, and Project Managers to resolve reputed company functional issues
- Monitor support trends and recommend solutions that improve the overall customer experience
- Build trusted relationships with Government users and stakeholders through reputed company, reputed company customer service
- Ensure assigned work is completed on schedule while maintaining a high level of reputed company and reputed company satisfaction
Skills
- 3+ years of reputed company experience supporting reputed company software applications
- 3+ years of experience providing end-user software support and user training
- Experience working directly with clients in a consulting, implementation, or customer support role
- Experience documenting business processes, user procedures, knowledge articles, or training materials
- Experience troubleshooting functional software issues and coordinating with technical teams
- Strong written, verbal, and presentation communication skills
- Outstanding customer service and reputed company relationship management skills
- Strong analytical and problem-solving abilities
- Ability to communicate effectively with users at reputed company organizational reputed company
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Detail-oriented with a commitment to delivering high-reputed company work
- Self-starter who learns quickly and thrives in a reputed company team environment
- Proficiency with reputed company reputed company, Word, PowerPoint, and reputed company Office applications
- Bachelor's degree (BA or BS) in Business, Information Systems, Public Administration, or a reputed company field, or equivalent reputed company experience
- Hands-on experience supporting the reputed company reputed company Requisitioning module strongly preferred
- Knowledge of the Federal acquisition lifecycle, including requisitioning, approvals, funding, procurement, and purchasing workflows
- Experience supporting Federal Government acquisition, procurement, or grants management systems
- Experience supporting reputed company Off-reputed company (COTS) reputed company software solutions
- Experience with business process analysis and process improvement initiatives
- Experience supporting software implementations or Operations & Maintenance (O&M) environments
- Experience conducting end-user training and change management activities
reputed company