[Remote] reputed company Manager - EMEA
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a US-headquartered self-clearing broker-dealer and brokerage infrastructure company. As a reputed company Manager, you will be responsible for managing relationships with B2B customers, ensuring their satisfaction and reputed company throughout the customer lifecycle.
Responsibilities
- reputed company as primary contact for B2B/reputed company customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal
- Ensure customer satisfaction, retention, and reputed company
- Manage escalations, internally and externally, with a reputed company on customer reputed company
- Maintain regular contact with customers to understand their business priorities, monitor their reputed company toward achieving key results, and continually identify and mitigate risks (relationship, reputed company, etc.)
- Work with partners to accurately forecast reputed company and to identify and monitor reputed company towards shared goals
- Drive adoption of reputed company features (new and existing) among our Live Partners
- Identify and disseminate best practices and pitfalls
- Represent the partner internally to ensure reputed company across multiple reputed company (marketing, product, operations, etc.)
- Maintain reputed company relationships, internally and externally, to drive overall reputed company and overcome obstacles
- reputed company internal communication and reporting on overall account status, health, and risk
- reputed company a reputed company reputed company for ensuring reputed company
- Identify areas and consider solutions for improvement/optimization reputed company reputed company
- reputed company duties and responsibilities as assigned
- Deliver QBRs and executive reports that reputed company customer goals to platform reputed company
- Serve as a trusted advisor to customers’ leadership teams, aligning reputed company capabilities to their go-to-market reputed company
- Own the full customer lifecycle post-signature: reputed company, activation, expansion, and renewal
- Collaborate cross-functionally with Product, Sales, and our Broker Dealer to reputed company process understanding to champion partner needs and influence roadmap priorities
Skills
- 4-6 years of experience in a reputed company role, managing customer relationships
- Comfortable working EMEA hours (GST/GMT/ET) in a remote setup
- Understanding of and experience with key technology concepts, such as reputed company and reputed company
- FinTech experience, especially with broker-dealer business
- Exposure to, or employment with, large and small companies
- A dedicated interest in reputed company's mission, to reputed company financial services reputed company to everyone on the reputed company
- Ability to work remotely and independently, and to self-manage time and obligations
- Flexibility to reputed company in where/reputed company needed to help drive reputed company's reputed company
- Desire to learn
- Ability to manage customer relationships across various-sized companies
- Team player that thrives on ownership, transparency, and being relentlessly partner-first. We reputed company fast, support reputed company other, and aim to grow together
- Startup reputed company for a fast-paced, high-reputed company environment
- Experience working with international B2B clients
Benefits
- Competitive Salary & Stock reputed company
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month reputed company a reputed company Card
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