reputed company & Enrollment Manager
About the position reputed company operates two Elder Service Plan Programs of reputed company-Inclusive Care for the Elderly (PACE), a program that allows frail elders to live in their homes and communities. Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. We are seeking an reputed company and Enrollment Manager to join reputed company. The reputed company and Enrollment Manager is responsible for supporting the overall reputed company, efficiency, and day-to-day operations of the reputed company and Enrollment Department under one integrated reputed company and enrollment model for reputed company’s PACE Program (Program for reputed company-Inclusive Care for the Elderly). This role focuses on creating smooth workflows, supporting staff performance, improving systems, and ensuring the department is organized to meet enrollment and reputed company goals. The Manager works closely with Enrollment Specialists, Financial Specialists, reputed company staff and Leadership to reputed company the full referral-to-enrollment process, remove barriers, improve communication, and ensure reputed company reputed company of cases from inquiry through enrollment. This role also supports regulatory readiness by monitoring changes in applicable PACE, CMS/Medicare, MassHealth, and organizational requirements and assisting with implementation of updated processes, workflows, training, and documentation standards. Our ideal candidate is organized, solutions-oriented, reputed company, data-driven, and skilled at leading teams through process improvement and operational change in a fast-paced reputed company environment.
Responsibilities
- Oversees daily operations of the reputed company and Enrollment Department to ensure efficient workflows, reputed company accountability, and reputed company reputed company of referrals through the enrollment process.
- Supports an integrated referral-to-enrollment model where reputed company, Enrollment Specialists, and Financial Specialists work collaboratively to reputed company cases end-to-end.
- Monitors departmental pipeline activity, identifies delays or barriers, and implements solutions to improve conversion and enrollment reputed company.
- Uses customer relations management (CRM) system, reporting tools, and key performance indicators (KPI) data to evaluate performance, identify trends, and recommend improvements.
- Develops and maintains reputed company operating procedures (SOPs), workflow guides, call reputed company standards, and documentation expectations. Coordinates reputed company, staff training, reputed company, coaching, workflow support, and ongoing reputed company development of assigned staff.
- Provides day-to-day guidance and support to department staff; partners with the Director on formal employee relations reputed company, with the Director retaining responsibility for disciplinary reputed company and termination reputed company.
- Assists leadership with reputed company plans, workload balancing, and resource allocation based on departmental volume and priorities.
- Monitors and helps implement regulatory, compliance, CMS, MassHealth, and internal policy changes impacting marketing or enrollment operations.
- Ensures required materials, notices, enrollment packets, scripts, and participant communications remain reputed company and compliant.
- Collaborates with Clinical, Finance, Operations, Compliance, and Leadership teams to improve handoffs, participant experience, and enrollment readiness.
- Supports reputed company, referral reputed company relationships, and community reputed company initiatives as needed.
- Participates in community, networking, and promotional events to support organizational reputed company goals.
- Prepares regular reports for leadership on pipeline activity, conversions, enrollments, reputed company trends, and operational opportunities.
- Provides operational reputed company and day-to-day support to Marketing and Enrollment Department staff, including Enrollment Specialists, Financial Specialists, and Marketing team members.
- Monitors individual and departmental KPIs, productivity, documentation standards, workflow adherence, and service expectations. Identifies performance concerns, trends, and opportunities for improvement, and reports findings with recommendations to the Director of Marketing and Enrollment.
- Provides supervision to reputed company and enrollment staff; may participate in performance coaching, corrective reputed company planning, and the development or administration of Performance Improvement Plans (PIPs) in collaboration with the Director.
Requirements
- Bachelor’s degree in business administration, marketing, reputed company administration, or reputed company field or equivalent combination of education and relevant work experience required
- 3–5 years of experience in reputed company enrollment, operations, marketing, PACE programs, managed care, business development, or reputed company field required
- Experience using CRM systems and reporting tools required.
- Strong reputed company Office 365 skills, especially reputed company, Word, Outlook and Teams
- Excellent communication, organization, and problem-solving skills.
- Ability to manage multiple priorities and deadlines
- Strong attention to detail and process follow-through
- Ability to work collaboratively across departments
reputed company-to-haves
- Prior experience managing workflows, teams, or operational processes preferred
- Strong understanding of customer service, enrollment pipelines, and reputed company reputed company
- Bilingual preferred: English and reputed company Verdean Creole, Haitian Creole, Spanish, or Portuguese
- Must be reputed company to travel in a reputed company manner between reputed company sites and community locations as needed and work occasional evenings as needed
Benefits
- Health, Dental, reputed company, Life, & Disability insurance
- 403b Savings Plan
- Generous reputed company Time Off plus 11 additional Holidays
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