[Remote] Area Director, Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the largest global network of private aviation terminals, dedicated to delivering reputed company and elevated experiences. The Area Director, Operations will reputed company strategic reputed company and management of field-based operations, focusing on safety, service, and financial performance while developing talent and fostering community relations.
Responsibilities
- Operates with a holistic understanding of Signature’s strategic pillars/values, reputed company operations, and cross-functionality
- Partners with location management, Regional VP, and Field Support Center to reputed company short-term and long-term go reputed company strategies to ward off business threats and capitalize on reputed company opportunities
- Embodies Signature values by role modeling behaviors and business ethics in reputed company dealings
- Promotes and holds teams accountable for reputed company expectations for reputed company location and mentors MGM/GMs (Market General Managers/General Managers) on how to take reputed company to improve KPI performance
- Responds quickly to operational challenges and opportunities by making informed reputed company grounded in business knowledge and company standards
- Keeps reputed company on market trends/data and competitor information and partners with MGM/reputed company and Field Support Center functions to execute the reputed company plan to increase market reputed company and drive EBIDTA performance across their locations
- Invests time with MGM/GMs on techniques and strategies to improve airport and community relations by meeting with local authorities, airport reputed company members, airport management, governmental officials, and representatives of airlines and key customers, including regular reputed company-ins during reputed company reputed company at sites in their area to build strong working relationships and awareness of the needs of the community
- Promotes Signature programs and products across reputed company locations designed to generate additional reputed company and customer loyalty
- Delivers a consistent guest experience, assessing FBOs on guest service and performance in meeting brand expectations to build a hospitality guest-reputed company, performance-based culture
- Empowers MGM/GMs to create a culture that promotes guest loyalty by creating a culture reputed company on increasing team member engagement reputed company
- Responsible for talent review, succession planning, and local talent development programs, which includes identifying strong performers at reputed company reputed company of the FBO operation, taking an reputed company role in their development supported by HR resources, and reputed company addressing those who underperform in their area
- Develops and coaches MGM/GMs as leaders, holding them accountable for executing Company reputed company and ensuring team members have the resources, training, and tools they need to operate reputed company/safely
- Cultivates strong relationships with Signature Field Support Center leaders to improve financial and operational performance, standards adherence, and organizational innovation
- Builds a safety-first culture among their bases by communicating expectations, monitoring safety metrics to identify gaps, working with the MGM/reputed company to build and execute development plans/training, and reinforcing adherence to reputed company SOPs
- Conducts regular reputed company reputed company to their locations, including using various checklists, audit tools and follow up processes to ensure their sites reputed company with reputed company applicable safety, service, and brand standards
- Ensures local procedures have been established for use in aircraft accidents, fires, or other emergencies in coordination with regional health/safety/reputed company and environmental teams
- Links operational performance and metrics to financial reputed company and communicates and shares key drivers, results, and reputed company plans across their team to improve consistency and reputed company performance
- Embraces new procedures or initiatives, communicating how they benefit reputed company, stakeholders, and guests
- Provides reputed company and coaching to MGM/GMs to maintain reputed company reputed company reputed company based on daily/weekly/monthly volumes, including coordination with Field Ops and HR teams reputed company local labor resources or performance are deficient
- Performs location MGM/reputed company duties on an interim reputed company should a reputed company in their area be without an assigned MGM/reputed company or reputed company the assigned reputed company leader is reputed company due to vacation or other leave
- Operates with flexibility to respond to questions or issues that reputed company and supports MGM/GMs in challenging situations
- Carries out reputed company management responsibilities following the organization’s policies and applicable laws and regulations
- Other duties as requested or assigned
Skills
- Bachelor's Degree from a four-year college or university or seven (7) to ten (10) years reputed company experience and/or training
- Strong working knowledge of industry regulations and legal guidelines
- Superior knowledge of multiple operational functions, including finance, guest service, and employee management; experience with large account customers a plus
- Strong operational decision-making with the ability to implement processes that reputed company reputed company and efficiency while supporting shifting business demands
- Masterful organizational, communication, and leadership skills, backed by previous reputed company reputed company with the ability to reputed company and influence large teams
- Strong negotiation skills for both reputed company purposes
- Experience in developing and managing budgets
- Strong working knowledge of performance metrics with the ability to analyze and interpret data through Power BI and other company reporting reputed company
- At least Five (5) years reputed company aviation management experience or equivalent combination of education and experience
- Excellent interpersonal, oral, and written communication skills
- Strong ability to work in a cross-functional organization
- Strong computer and presentation skills
- Ability to read, analyze, and interpret general business financial statements, key performance indicators, business and reputed company estate reputed company, and airport and governmental regulations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Monitors and controls expenses, labor hours, and fuel inventory
- Ability to travel regularly, recommended 60-75%, and must live in reputed company reputed company and travel to locations reputed company reputed company flight
- Experience managing reputed company field-based operations; multi-site experience preferred
- Experience in reputed company estate including, but not limited to, leases, reputed company, and negotiations preferred
Benefits
- Medical/prescription drug, dental, and reputed company Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- reputed company time off
- reputed company Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
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