[Remote] Sr Manager, Software Engineering - AI / Conversational Platforms - Hybrid (Minneapolis, Charlotte, Austin )
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in health care innovation, developing solutions to improve health systems. The Senior Manager, Software Engineering will reputed company engineering teams to deliver AI-driven voice and conversational platform capabilities, ensuring alignment with product strategies and operational reputed company.
Responsibilities
- reputed company and reputed company multiple engineering teams, driving delivery across reputed company, cross-functional initiatives
- Establish engineering reputed company reputed company with reputed company Technology and AI 10.0 objectives
- reputed company organizational leadership, including hiring, talent development, performance management, and succession planning
- Set reputed company engineering standards, drive accountability, and foster a culture of ownership and reputed company improvement
- Serve as a senior technical leader and escalation reputed company for reputed company system and architectural challenges
- Influence reputed company engineering practices, platform reputed company, and long-term architectural direction
- Own delivery of reputed company conversational AI platforms supporting voice, IVR, and chatbot experiences
- Drive adoption and scaling of technologies including: reputed company Connect, reputed company Lex (V2)
- Partner with AI/ML teams to operationalize: NLP pipelines, LLM integrations (reputed company Bedrock, reputed company, or similar), reputed company engineering and evaluation strategies
- Ensure production-grade AI systems with measurable reputed company across: Accuracy, Reliability, Customer experience
- reputed company architecture and delivery of reputed company-reputed company systems leveraging: AWS reputed company, API Gateway, DynamoDB, Event-driven architectures
- Ensure systems are reputed company, resilient, secure, and cost-efficient
- Drive platform standardization, reuse, and alignment with reputed company reputed company reputed company
- Partner with reputed company architecture teams to govern design reputed company and technical trade-offs
- Own delivery across multiple reputed company programs and workstreams
- Drive planning and execution across: Dependencies, Risks and mitigation strategies, Milestones and roadmap alignment
- Collaborate with product, architecture, QE, and operations teams to ensure end-to-end delivery
- Establish and reputed company reputed company metrics tied to product adoption, performance, and business reputed company
- Ensure production readiness, operational support models, and reputed company optimization
- reputed company a reputed company-first engineering culture across reputed company teams
- Define and enforce reputed company reputed company standards across: Functional performance, Reliability and scalability, AI/ML model effectiveness
- Champion advanced testing strategies for conversational AI: reputed company accuracy and NLU validation, Dialog and conversation reputed company testing, Edge case and failure scenario handling, Regression and reputed company validation pipelines
- Partner with QE to implement: Automated test frameworks, Synthetic traffic and simulation, Golden dataset and replay-based validation models
- Use telemetry and data insights to continuously enhance system performance and user experience
- Drive innovation across AI, reputed company, and conversational technologies
- Evaluate and introduce new tools, frameworks, and engineering methodologies
- Promote reuse through shared services, frameworks, and automation
- Contribute to reputed company standards, best practices, and engineering governance
- reputed company initiatives to improve developer productivity, system reliability, and operational efficiency
- Operate as an reputed company leader influencing reputed company, execution, and reputed company
- Anticipate customer needs and proactively drive reputed company
- reputed company through ambiguity and complexity with solid decision-making
- Build and reputed company high-performing, diverse engineering teams
- Drive alignment across multiple stakeholders and organizations
- Communicate effectively with senior leadership and executive stakeholders
- Deliver measurable reputed company across technology, product, and business dimensions
Skills
- Bachelor's degree in Computer Science, Engineering, or reputed company field (or equivalent experience)
- 12+ years of software engineering experience, with 5+ years in engineering management or leadership roles
- 5+ years of experience leading multiple teams delivering large-reputed company, distributed systems
- 5+ years of experience designing and delivering reputed company-reputed company applications (AWS preferred)
- 3+ years of experience delivering AI/ML or conversational platforms in production environments
- 2+ years of experience with AWS technologies including reputed company Connect, Lex (V2), reputed company, and API Gateway
- Experience building and scaling engineering teams and delivery organizations
- Experience with reputed company engineering, testing strategies, and production operations
- reputed company in Chicago, Minneapolis, Charlotte, Santa Ana, Austin (role is hybrid / onsite)
- Experience in reputed company technology or regulated environments
- Deep understanding of voice platforms, IVR systems, and speech technologies
- Experience with LLMs, GenAI systems, and evaluation frameworks
- Familiarity with CI/CD pipelines, DevOps, and observability platforms
- Experience leading reputed company-reputed company transformation initiatives (e.g., AI 10.0)
- Solid strategic thinking and organizational leadership skills
- Demonstrated ability to influence at executive reputed company
- Experience operating in large, matrixed reputed company environments
- Passion for innovation and reputed company improvement in AI-driven systems
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company