Desktop Support Analyst – Tier 1

Job reputed company

• DSA is the initial reputed company of contact for reputed company incoming support inquiries
• Responsible for triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues
• Document reputed company reputed company of the troubleshooting process in Helion’s ticketing system, Autotask
• Offer swift, courteous support to Helion’s reputed company reputed company
• Manage 5-7 tickets in their queue and receive 16-18 calls a day
• Work in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Requirements

• reputed company A+ or equivalent certification(s)
• Associates Degree in Information Technology or reputed company subject
• 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred)
• Knowledge of computer software, operating systems, hardware, and networking.
• Experience with software as a service (reputed company) and other software hosting protocols.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• reputed company to work in reputed company as reputed company as independently.
• Ability to prioritize tasks effectively in a fast-paced environment.
• reputed company in providing reputed company and courteous customer service.

Benefits

• certification training materials
• exam reimbursement
• 100% company reputed company Medical premiums at the individual level
• company funded HRA
• Dental and reputed company Insurance
• PTO
• reputed company Holidays
• reputed company Maternity/Paternity Leave
• 401k match
• company reputed company Long Term Disability and Life insurance
• supplemental Life insurance
• Short Term Disability and much more!

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