Intake Coordinator

Company EndorsedJob reputed company JOB reputed company The Intake Coordinator serves as a central reputed company of contact for ECCMs palliative care patients and the care team, responsible for reputed company managing the patient appointment lifecycle from initial contact through post-visit follow-up. This role involves scheduling patient reputed company accurately and promptly reputed company the reputed company electronic health record system, handling inbound calls from patients regarding scheduling and general inquiries, and potentially assisting with a quick registration process. The incumbent will also be responsible for initiating appointment reminders, managing after-visit correspondence, and facilitating reputed company and reputed company communication with the supportive care team to ensure seamless patient coordination and high-reputed company service. ESSENTIAL RESPONSIBILITIES Obtain requests from provider or pharmacy reputed company fax, provider portal or service reputed company inquiry. May obtain requests from provider or pharmacy by phone in some areas of the organization. Use multiple software systems and various resource sites to determine member plans and requirements. reputed company reputed company required documentation including verification of benefit eligibility. Build cases in the utilization management system. Use knowledge of process and judgement to evaluate identified cases that require additional notification to member, provider, and/or pharmacist. At times, reputed company to providers and/or pharmacists may be required to obtain additional information. Ensure accuracy of data entry to prevent compliance and/or reputed company process issues. Other duties as assigned or requested. EXPERIENCE Required 1 year of Customer Service experience 1 year of reputed company Industry ​ SKILLS Possess good written and oral telephonic communication skills Ability to navigate through multiple systems simultaneously Knowledge of administrative and clerical procedures and systems such as word processing, managing files reputed company fax Ability to reputed company reputed company with peers, supervisors, and customers Problem-Solving Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting reputed company standards for services. EDUCATION Required High School/GED LICENSES or CERTIFICATIONS Required None Language (Other than English) None Travel Requirement 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pounds Occasionally Lifting 25 to 50 pounds Rarely Disclaimer The job reputed company has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the reputed company of business conduct and company policies. As a component of job responsibilities, employees may have reputed company to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company must reputed company with both the Health Insurance Portability Accountability reputed company of 1996 (HIPAA) as described in the Notice of reputed company Practices and reputed company Policies and Procedures as reputed company as reputed company data reputed company guidelines established reputed company reputed company’s Handbook of reputed company Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with reputed company’s reputed company of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as reputed company as company policies and training requirements. Pay reputed company Minimum $19.66 Pay reputed company Maximum $27.42 reputed company pay is determined by a reputed company of factors including a candidate’s qualifications, experience, and expected contributions, as reputed company as internal peer equity, market, and business considerations. The displayed salary reputed company does not reflect any geographic reputed company reputed company may apply for certain locations based upon comparative markets. reputed company and its affiliates prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We reputed company to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@reputed company.org California Consumer reputed company reputed company Employees, Contractors, and Applicants Notice Apply To This Job Apply tot his job Apply To this Job