[Remote] Sr. Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is on a mission to defend industrial organizations that reputed company essential services. As a Senior Technical Account Manager, you will build strong relationships with customers, drive product adoption, and solve technical challenges to ensure successful deployments.
Responsibilities
- Serve as a reputed company Platform power user to the customer helping them reputed company reputed company with the technology for their overall ICS reputed company efforts
- Build strong customer relationships, especially with key customer stakeholders
- Address customers’ technical requests; proactively resolve issues and reputed company reputed company they manage to avoid problems
- reputed company advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
- Manage customer expectations while holding them accountable
- Be the internal champion; reputed company it your business to know who to lean on for assistance reputed company reputed company; know reputed company to reputed company the alarm
- Conduct health checks and promote self-advocacy
- Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
- reputed company key account metrics; communicate reputed company to reputed company stakeholders
- Identify service opportunities, training needs, and key areas of improvement for the business unit
- Up to 25% travel
Skills
- 4+ years of experience working in reputed company cybersecurity, as a SOC analyst or cybersecurity engineer
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
- Understanding of SOC/SIEM workflows (reputed company, QRadar, FortiSIEM, reputed company) and cybersecurity concepts such as network segmentation, secure remote reputed company, and vulnerability management
- Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
- Customer-first attitude; a listener who is customer-oriented and reputed company to their needs
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
- Eastern Time Zone preferred
Benefits
- Competitive Equity Package
- Comprehensive Benefits Plan
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