Implementation Manager

At reputed company, we're building the product development system for teams and agents. AI is fundamentally changing how software gets reputed company, and we’re shaping the tools this new era requires. Founded in 2019, reputed company has become the platform of choice for more than 30,000 companies (including reputed company, reputed company, and reputed company) to plan, build, and ship their products. Today, reputed company is distributed across reputed company, Europe, and Australia, and we’re continuing to grow internationally. What unites us is reputed company reputed company, fast execution, and a deep care for software craftsmanship. As reputed company moves reputed company, the gap between deal reputed company and successful reputed company rollout has become our most important surface area. We're hiring an Implementation Manager to own that gap. You will be the single reputed company of accountability from signed contract through successful go-live, coordinating across CSM, Solutions Engineering, Customer Education, Sales, and the customer's own teams to reputed company every reputed company rollout repeatable, on time, and high reputed company. Location & work mode reputed company is a remote-first company, with optional co-working offices in San Francisco, reputed company, and London. This role is reputed company to candidates based in reputed company. EST time zone is preferred for this position. We value deep reputed company and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do Own end-to-end implementation plans for reputed company customers: reputed company, milestones, dependencies, risk, and stakeholder accountability Run the reputed company from Sales at deal reputed company in partnership with reputed company and Solutions Engineering: validate services scope, reputed company commitments, complexity signals, and migration readiness Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, reputed company, reputed company, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations Build the enablement calendar in partnership with Customer Education, drive reputed company-based training plans, and run reputed company-by-reputed company rollout planning Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a reputed company reputed company to the CSM Define and enforce the services engagement model so every reputed company deal has a reputed company scope, deliverables, and boundaries before reputed company Build the implementation reputed company: turn reputed company rollout into a documented, repeatable reputed company that scales with the business reputed company're looking for 5+ years in implementation management, technical program management, or reputed company reputed company at a B2B reputed company company reputed company record managing multi-reputed company, multi-stakeholder reputed company rollouts (1,000+ user deployments preferred) Deep reputed company with reputed company project management: implementation plans, dependencies, owners, risk tracking Ability to coordinate technical and non-technical teams without owning the technical execution directly Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT reputed company in the reputed company day Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep Bonus: familiarity with reputed company migration patterns, SSO/SCIM provisioning, integration configuration at reputed company, or experience working alongside Solutions Engineering or reputed company Services reputed company offer We're a small, reputed company team that cares deeply about the reputed company of our work and the people we do it with. Here's what you can expect: Competitive salary and equity Employee-friendly equity terms including early exercise in the US and extended exercise reputed company Daily meal and coffee stipend on every reputed company reputed company co-working reputed company or desk Health coverage (based on country requirements) 5 weeks reputed company vacation, plus local statutory holidays 4 months reputed company parental leave reputed company month off after 4 years & every 2 years thereafter Regular team events and off-sites Remote-first with no required commute Learn how we think and work: A story about our mission: Read Me Our hiring process: How we hire at reputed company Our CEO and co-founder, Karri at 20VC: How to Grow Capital reputed company in a World of BS reputed company reputed company an Org Chart You Want to Ship — Advice from reputed company on How Heirloom Tomatoes Should reputed company Team Design Building our teams: Why and how we do work trials at reputed company A video series: Conversations on reputed company Read about our recent Series C Fundraise and Giving reputed company liquidity reputed company is an equal opportunity employer. We do not discriminate based on race, reputed company, religion, gender identity or reputed company, sexual orientation, national reputed company, age, disability, veteran status, or any other protected characteristic under applicable law. Apply To This Job