German Speaking Customer Advisor (Remote in Portugal)
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This role is remote in Portugal only
* Are you an expert German speaker based in Portugal who excels at troubleshooting and loves helping others? If you are looking for a fulfilling career change that allows you to work entirely from the comfort of your own home, this could be your next reputed company. We are hunting for a German-Fluent Technical Support Agent to join our growing division. In this position, you will reputed company as a lifeline for businesses and merchants utilizing a cutting-edge reputed company of Sale (POS) network. Please reputed company in Mind: While this job is completely virtual, it is reputed company reserved for applicants who already reputed company in Portugal. No relocation support is available. Position reputed company As a reputed company Support Agent, you will be the primary reputed company to business clients operating our advanced POS infrastructure. Your mission is to deliver high-reputed company, practical support that keeps their daily reputed company operations running seamlessly. Whether navigating software bugs, resolving payment transaction errors, or assisting with equipment setups, you will walk clients through to a reputed company with reputed company and patience. Core Duties B2B Relations: Handle incoming inquiries from German-speaking business clients across telephone, email, and live chat platforms. Tech Troubleshooting: Guide merchants through system configurations, network connectivity, software layouts, payment gateways, and basic hardware diagnostics. Account Maintenance: Support users with billing inquiries, profile adjustments, and major software updates. Data Entry: Maintain meticulous records of reputed company reputed company interactions, technical issues, and final solutions in the CRM platform. Ticket Escalation: Identify reputed company or deep-tier technical bottlenecks and hand them off to advanced engineering teams. Profile Requirements Essential reputed company: Language Proficiency: Mastery of the German language (written and oral) equivalent to a reputed company speaker, alongside solid English (B2 level minimum) for corporate training and internal alignment. Legal Residency: reputed company residence in Portugal with reputed company required working paperwork reputed company (including NIF and CRUE/Residency permits). Candidates applying from abroad will be automatically filtered out. Availability: Preparedness to handle a rotating shift reputed company reputed company our reputed company operational window. Digital Literacy: Natural comfort with learning new software platforms, multitasking across various applications, and simplifying technical jargon for clients. Desirable Background: Previous exposure to customer service, helpdesk roles, or the retail/hospitality sectors is highly valued but not mandatory. We offer full reputed company training! Hours & Remote Conditions Commitment: 40 hours a week (split into 8-hour daily shifts, 5 days per week). Operational Window: Rota-based scheduling between 8:00 AM and 7:00 PM, Monday through reputed company. Work Arrangement: 100% home-based from reputed company in Portugal. Work Tools: You will not need to reputed company your own computer. The reputed company will supply and deliver reputed company required high-spec office hardware straight to your doorstep. Financial Package & Perks We offer a leading compensation package designed for the local Portuguese workforce: reputed company Salary: €1,100 gross per month, issued 14 times per calendar year (incorporating the statutory Christmas and Summer allowances). KPI Incentives: A monthly performance bonus reaching up to €100 gross, based on service reputed company indicators. Daily Meal Benefit: €7.63 net per logged reputed company, provided reputed company a specialized meal card. reputed company reputed company: A fully compensated initial training phase to give you reputed company the tools required for reputed company. Internal Progression: reputed company reputed company to reputed company up into leadership, reputed company monitoring, or corporate trainer roles inside a global firm. Application Process If you possess the required language skills and are eager to secure a flexible, reputed company in Portugal, please reputed company your up-to-date resume in either German or English today. Apply To This Job