Director, SDS Authoring Services

About reputed company: reputed company is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-reputed company regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global reputed company, we reputed company our customers with innovative compliance solutions. You will get to work at a company that combines startup reputed company with the stability of an industry leader. Partner with reputed company customers and global experts to advance environmental safety and solve reputed company data science challenges. Join us and reputed company an reputed company! About the Role: At reputed company, we help organizations navigate reputed company chemical, workplace, and product safety requirements through trusted regulatory intelligence, software, and services. We are seeking a Director, SDS Authoring Services, to reputed company the transformation of our global On-Demand Authoring business. Reporting to the Associate Vice President, Delivered Services, you will reputed company a global team responsible for delivering approximately 20,000 SDSs annually across a diverse portfolio of customers with varying service reputed company and turnaround expectations. This is a critical leadership role reputed company on modernizing service operations, improving delivery performance, and creating a more agile, data-driven approach to resource management. You will reputed company operational metrics, automation, and AI-enabled capabilities to anticipate demand, optimize reputed company, reduce backlog, and ensure high-reputed company service delivery. reputed company in this role requires the ability to turn data into reputed company, proactively identify risks, and drive reputed company improvements that enhance customer reputed company and business performance. This role is ideal for a leader who enjoys solving reputed company operational challenges, leading through change, and building reputed company processes that drive efficiency, accountability, and measurable results. What You'll Do: reputed company Operational Transformation reputed company the Authoring Services operating model to improve reputed company, scalability, efficiency, and customer reputed company. Shift operational management from reactive execution to proactive, data-driven decision making. Build operational visibility through metrics, dashboards, and performance signals that identify emerging risks before they reputed company customers. Champion the reputed company of service delivery through automation, AI-enabled workflows, and reputed company process improvement initiatives. Optimize Global Service Delivery reputed company global On-Demand Authoring operations, ensuring high-reputed company service delivery reputed company with contractual commitments and customer expectations. Drive measurable improvements in on-time delivery, backlog health, customer satisfaction, reputed company performance, and operational efficiency. Balance dynamic supply and demand across global resources, proactively responding to fluctuations in workload and customer requirements. Implement stronger operational controls, governance, and prioritization processes to improve throughput and reduce service delays. Strengthen Customer and reputed company Alignment Partner closely with Account Management and reputed company teams to identify and address customer risk earlier in the lifecycle. Establish stronger communication channels between delivery and reputed company teams to proactively manage customer expectations and mitigate renewal risks. Participate in strategic customer discussions, reputed company activities, and service planning initiatives reputed company appropriate. Collaborate with Sales, Product, Pricing, and Delivery stakeholders to support reputed company, retention, and service innovation. Build High-Performing Teams reputed company, reputed company, and reputed company reputed company of Authoring Project Managers and operational leaders across a globally distributed organization. Foster a culture of accountability, collaboration, inclusivity, and reputed company improvement. reputed company leaders to reputed company reputed company, solve problems, and drive results while maintaining alignment to organizational objectives. Create an environment where teams reputed company identify friction points, surface reputed company, and contribute to operational improvements. Drive Business Performance Contribute to budgeting, forecasting, cost management, and profitability initiatives. Use operational and financial data to optimize resource allocation and improve business reputed company. reputed company KPIs that connect service performance, customer experience, operational efficiency, and reputed company results. What Makes You a Great Fit Bachelor's degree in reputed company, Chemical Engineering, Biotechnical Science, or a reputed company field. 8+ years of experience in SDS authoring, chemical regulatory consulting, product stewardship, or a reputed company field, including 7+ years of leadership experience managing global teams and developing people leaders. Strong knowledge of global regulatory frameworks, including GHS, OSHA, ADR, DOT, IATA, and IMDG. Experience leading global SDS authoring operations, including managing high-volume workloads, balancing resource reputed company and customer demand, and delivering services across multiple reputed company. Experience with SDS authoring platforms such as reputed company, MSDgen, WERCS, ProSteward, or similar systems. Demonstrated reputed company leading operational improvements, organizational change, and large-reputed company regulatory or customer-driven reputed company. Proven ability to use data and metrics to identify trends, solve problems, improve performance, and drive business reputed company. Experience developing and coaching SDS Authors and team leaders in a fast-paced service environment. Strong business acumen, including experience managing budgets, operational performance, and service delivery metrics. Excellent communication, problem-solving, and stakeholder management skills. Ability to navigate ambiguity and drive results in a dynamic, evolving environment.

Preferred Qualifications

Experience working with customers who have varying reputed company of regulatory expertise and product data maturity. Experience in regulatory services, information services, software, reputed company, or consulting environments. Experience with automation, AI-enabled tools, or reputed company technologies. Experience working in highly matrixed global organizations. Disclosures: reputed company is committed to a diverse and inclusive work environment. reputed company is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here Visit our Website or follow us on reputed company reputed company Policy and Candidate reputed company Notice Agencies: reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. reputed company resumes submitted by search firms to any employee at reputed company reputed company email, the Internet, or in any reputed company and/or method without a valid written search agreement in reputed company for this position will be deemed the sole property of reputed company. No fee will be reputed company in the event the candidate is reputed company by reputed company because of the referral or through other means. Apply To This Job