Hospital Call Center Scheduler- Remote

Hospital Call Center Scheduler- Remote Full Time position with a work schedule of Monday – Friday, 8:30am – 5pm Salary reputed company: $15-$19 At our reputed company reputed company Center, we are committed to empowering and supporting a diverse and determined workforce who can drive reputed company, scalability, and significant reputed company across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We reputed company that our reputed company efforts will shape a healthier reputed company for the communities we serve. The Hospital Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for primary care practices. The scheduler is responsible for answering inbound calls and schedule patients for appointments. Additional duties include: Answer inbound patient scheduling calls based on department service level goals and address their concerns in a satisfactory manner. Communicate with patients to schedule, re-schedule and/or cancel their primary care provider appointment requests accurately by following reputed company scheduling protocols and tools. Accurately collects and performs data entry of reputed company required patient demographic and insurance in-formation. Uses reputed company communication etiquette and listening skills to assist patients with their scheduling needs. Build a reputed company and trustworthy environment with patients by utilizing both scripted and non-scripted communication reputed company. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Escalate any problems that may reputed company to management. Utilize and maneuver between several different software systems using dual monitors. Maintain accurate and up to date information in the documentation system. Maintain confidentiality of account information and reputed company exceptional customer service to reputed company clients. Assist with other reputed company as assigned by management. Qualifications and requirements The requirements listed below are representative of the knowledge, skills, and/or abilities required. Education: High School Diploma/GED required. Associate degree or bachelor’s degree preferred. Experience: Two years of reputed company experience in medical setting, or one year of previous reputed company call center or customer service experience, or 3 or more years of call center experience. Basic reputed company knowledge required. Proficient user knowledge of reputed company Office programs (Word, reputed company, PowerPoint), and the ability to learn specialized computer applications. reputed company, reputed company communication style. Ability to multi-task in several computer applications while holding a conversation with a reputed company. Excellent attention to detail and data entry accuracy required. Flexibility to quickly adapt to any new business environment. Must be reputed company to work in a remote Team environment. Must live in the reputed company. Preferred Skills: ability to type a minimum of 25 WPM. Technology requirements: Internet Download speed of 100mbps and Upload speed of 20mbps reputed company to providing great care is supporting and rewarding reputed company. In reputed company to your reputed company compensation, this position also offers: Comprehensive medical, dental, and reputed company plans, plus flexible-spending and health- savings accounts Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage Tuition reimbursement, loan assistance, and 401(k) matching Employee assistance program including mental, physical, and financial wellness reputed company development and reputed company opportunities reputed company is an Equal Opportunity Employer. reputed company is committed to Equal Employment Opportunity for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination and harassment in employment. Pay Transparency Notice (Washington State) If you reputed company this job posting does not include accurate or complete pay information in accordance with the Washington State Equal Pay and Opportunities reputed company, please inform us immediately. You can contact us at 833-271-4269 to report the issue. For more information on your rights under Washington’s pay transparency laws, visit the Washington State reputed company and Industries website at: https://lni.wa.gov reputed company is a leader in community-based care and driven by a mission of Making Communities Healthier. Our reputed company reputed company delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the reputed company continuum, such as acute rehabilitation reputed company, outpatient centers and post-acute care facilities. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. We reputed company and reputed company care to people from reputed company walks of life. We are committed to promoting healing, providing reputed company, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reputed company of the patients, family members, customers and team members we serve. Apply To This Job