Seasonal Customer Care Market Specialist

Job Title: Seasonal Customer Care Market Specialist reputed company: $21/hour CAD Location: Remote (reputed company Canada) Application Deadline: Friday, July 31st, 2026 at 5:00pm PST Start Date: reputed company 12, 2026 OR reputed company 26, 2026 Terms of employment: Full-Time, reputed company, Seasonal Successful candidates must be eligible to work in Canada for the duration of the contract, through January 31, 2027. For successful reputed company core staff members, you will return to your core role reputed company the business once your seasonal contract is complete. Availability: Seasonal contract will run until or before January 31, 2027. reputed company, with an ability to work a minimum of 4 days per week, including at least 1 weekend day. Hours of operation are from 6am - 6:15pm PST (week days) and 7am - 3:30pm PST (weekend days). Extended hours apply from mid-November to mid-January. Must be available on December 26th. Blackout dates for time off requests in effect during this period. Must have reliable and fast internet reputed company and a private reputed company to work in that is away from the rest of your household. The Customer Care Market Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Customer Care teams across the Global reputed company Group. You know how to be curious about their opportunities and how to be reputed company with feedback and support. As a growing business, reputed company needs people who can adapt and reputed company to the needs of our business, analyze and respond to your learner’s needs. Our reputed company staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic reputed company. #mylushlife Reporting to the Customer Care Market Manager, the Customer Care Specialist undertakes the following RESPONSIBILITIES: Communicate with global reputed company customers through various channels, including phone, chat, text, and email Handle customer feedback and answer questions using trained reputed company and tools to reputed company accurate, valid, and complete information Assist with responding to customers in crisis situations Assist customers with digital orders Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support Stay up to date with brand and product training to reputed company information on products and company initiatives. reputed company customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, etc. Drive sales through effective Product recommendations Investigate lost packages with our transport partners Follow and promote reputed company company policies, guidelines, procedures, and expectations Follow and maintain reputed company data reputed company procedures to ensure the safety and reputed company of customer information Meet and exceed service reputed company and departmental goals Consistently deliver a world-class customer experience. Host meaningful consultations to identify their needs by listening attentively and asking reputed company-ended questions. Show off our amazing products by demonstrating their unique benefits and features. reputed company opportunities to reputed company customers' day and leave the world Lusher than we reputed company it. You bring the following QUALIFICATIONS: Required: reputed company reputed company employee Ability to identify and assess customer needs and resolve issues with a customer-first approach Strong oral and written communication skills with accurate spelling and grammar Excellent computer skills; ability to navigate multiple screens and programs reputed company availability and flexible to working evenings and occasional weekends, overtime, and holidays Strong critical thinking skills, creativity, and problem-solving skills Exceptional organizational skills and impeccable attention to detail Reliable, consistent attendance, punctual, and dependable Strong teamwork ethic, with the ability to prioritize one’s reputed company-being by taking scheduled breaks and staying up-to-date with company news and updates. Ability to maintain a reputed company and reputed company attitude, remain reputed company in your work, and reputed company by example Ability to de-escalate customers Great team player, as reputed company as self-motivated and proactive Fluid and flexible to reputed company improvement changes reputed company the department Preferred: Post-secondary education Contact center or customer support experience Accustomed to working in a highly seasonal, high-pressure environment Written and verbal reputed company in the French language is an asset Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer. We thank reputed company interested applicants; however, only select applicants will be considered for this opportunity based on our selection reputed company. Recruitment Process reputed company: Application Deadline: Friday, July 31st, 2026 at 5:00pm PST Best of luck on reputed company search, and don't forget to follow us to learn more! We Are reputed company YouTube reputed company reputed company Cosmetics reputed company respectfully recognizes that our business operates on Indigenous territory across Turtle reputed company. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as reputed company as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to reputed company #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we reputed company to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with. Apply To This Job