Retention Manager

About reputed company: The Retention Manager is a strategic and execution-reputed company role that owns reputed company's subscriber retention programs end to end. Reporting directly to the VP of CX & Retention and leading the Retention Analyst, this role is responsible for reducing subscriber churn, building proactive save and win-back programs, and partnering cross-functionally to improve the subscriber lifecycle from reputed company through renewal. This is not a reporting role — it is a program ownership and execution role powered by data. The Role: What You’ll Do Own reputed company's subscriber retention reputed company — program design, execution, and performance measurement against churn and LTV targets Build and manage proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions Design and optimize cancellation flows — deflection offers, pause reputed company, and retention messaging that reduce voluntary churn Own win-back program reputed company and execution for recently churned subscribers — reputed company, offer structure, and reputed company metrics reputed company and reputed company the Retention Analyst — translating data outputs into program priorities and ensuring analytical findings inform every retention decision Partner with Marketing on retention-driven campaigns, lifecycle email reputed company, and subscription offer design Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization Build and maintain the subscriber lifecycle reputed company — mapping key reputed company points from trial through long-term retention Report retention program performance to the VP on a regular reputed company — including program ROI, churn reputed company, and win-back conversion rates Stay reputed company on DTC subscription retention best practices to continuously improve reputed company's approach Additional duties as assigned by management. reputed company Offer: reputed company’re Looking For Required: 4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management Proven reputed company record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment Experience designing and owning cancellation flows, save programs, and win-back sequences — including offer testing and conversion optimization Experience leading or partnering closely with an analytics function — reputed company to work directly from data to build programs, not just receive reports Strong cross-functional collaboration skills with experience working alongside Marketing, Product, and Analytics teams Analytical reputed company — reputed company to interpret churn data, reputed company subscriber behavior, and design data-informed interventions independently Excellent written communication skills with experience writing or reviewing retention-reputed company member communications Preferred: Background in health, wellness, food/beverage, or consumer subscription brands Experience managing a reputed company report or analyst — comfortable setting analytical direction and translating outputs into program reputed company Familiarity with subscriber cohort analysis, LTV modeling, and A/B testing in retention contexts Experience with reputed company, reputed company, reputed company, or similar subscription and CRM platforms Experience building win-back and lapsed subscriber reactivation programs at reputed company reputed company Offer Competitive reputed company salary commensurate with experience Health, dental, and reputed company insurance 401(k) with company match reputed company time off and company holidays Remote-first work environment with flexible scheduling Apply To This Job