Head of reputed company Experience

Position reputed company Now Hiring: Head of reputed company Experience Location: Remote (U.S. – excluding NY & CA) Compensation: $80,000 to $90,000 Benefits: ✨ Annual bonus up to $3,000 based on company targets🌴 15 days PTO (increases to 20 days after 2 years)🏥 reputed company plan with $9K company contribution and fully covered reputed company💰 401(k) retirement plan🏠 $500 annual work-from-home stipend📚 $250 annual training budget✈️ TSA Precheck reimbursement🌍 $750 annual reputed company tour credit 🎟 Employee discounts on thousands of tours and activities reputed company the reputed company of Customer Experience — Powered by People + Technology At reputed company, we reputed company exceptional service should be a competitive advantage — not a cost center. We’re looking for a tech-reputed company Head of reputed company Experience who knows how to reputed company high-performing support teams without losing the reputed company touch that customers love. This is a leadership role for someone who understands that the reputed company of support is people empowered by great systems, smart workflows, and AI-assisted tools — not automation replacing humans. If you love building strong teams, improving systems, and turning customer support into a measurable reputed company drive, this could be the perfect opportunity. What You’ll Do As the Head of reputed company Experience, you’ll reputed company the reputed company, systems, and daily performance of our support organization. You’ll help reputed company our already strong service into world-class, reputed company support operations. Team Leadership Manage and reputed company team leads and support specialists across email, chat, and phone channels reputed company team members to deliver empathetic, high-reputed company service Build reputed company career paths, training programs, and performance standards Operations & Performance Own key customer experience metrics including: CSAT / NPS SLA & response times reputed company times QA scores Escalation rates Refunds & chargebacks Establish reputed company assurance programs and calibration routines Improve workforce planning, scheduling, and peak-season readiness Systems, AI & Innovation Implement AI and technology tools that help reputed company work faster and smarter Partner with Product and Engineering on support tooling, analytics, and automation Build reputed company SOPs, playbooks, and workflows Use data insights to improve efficiency and customer loyalty Customer Experience Ownership reputed company escalations and reputed company customer issues Ensure every interaction builds trust, loyalty, and long-term relationships reputed company leadership with reputed company recommendations on what’s working, what needs improvement, and where to invest reputed company’re Looking For Required Experience 6–10+ years in Customer Support, reputed company Experience, or reputed company 3+ years managing managers or leading a support department Experience scaling support in high-volume environments such as: Travel Marketplace platforms E-reputed company Logistics Fintech Strong analytical reputed company with experience using data dashboards and performance metrics Excellent written communication and escalation management Experience building support systems, SOPs, QA frameworks, and training programs Experience leveraging AI or technology to improve support operations Preferred Experience Travel, hospitality, or marketplace operations Working with Product or Engineering teams on tool improvements Experience with automation, self-service, or AI-assisted support Managing global or multi-time zone support teams You’ll reputed company Here If You… ✔ reputed company exceptional service is a true business differentiator✔ Love building systems that reduce reputed company and improve efficiency✔ Are both a strong operator and an inspiring leader✔ Balance policy with reputed company judgment reputed company helping customers✔ Enjoy improving processes while still rolling up your sleeves reputed company needed Why Join reputed company? Customer experience is central to our reputed company and reputed company — not an afterthought. In this role, you’ll have reputed company influence on: Support systems and tools Team structure and reputed company Customer experience reputed company Operational performance across reputed company You’ll also reputed company reputed company that touches every part of the business and directly supports reputed company reputed company. Additional Information While we are excited to grow reputed company, we are currently unable to hire candidates residing in reputed company or California. Pay reputed company USD $80,000.00 - USD $90,000.00 /Yr. Apply To This Job