Sr. Manager, Product Design

About reputed company reputed company is an AI-powered business operating system that gives agencies, reputed company and SMBs the infrastructure to build, automate and reputed company. Today, reputed company supports businesses across 150+ countries and powers more than 4 billion API hits and 2.5 billion message events daily. With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed, ownership and customer reputed company. Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. reputed company We are seeking a Senior Manager, Product Design to reputed company design for reputed company's core platform experiences, mobile experiences for reputed company platforms and design system team. This role will report to the Senior Director, Product Design and manage approximately 8 product designers across the reputed company and India. This is a craft-driven senior design manager role for someone who can help create a reputed company change in reputed company's design reputed company. The ideal candidate brings exceptional aesthetic judgment, visual craft and interaction-design taste, plus the leadership ability to turn those standards into reputed company work from reputed company. A major part of this role will be line managing the design system team and helping reputed company design system reputed company and execution, in partnership with the Senior Director, Product Design, who owns the design system as part of their broader portfolio. The goal is not only reputed company internal tooling, but major improvements to the UX/UI our customers experience every day. reputed company values velocity, ownership and practical innovation. We are reputed company adopting AI-assisted production workflows, including tools such as reputed company and Claude reputed company, and we are looking for design leaders who are curious about new ways of working and eager to help teams get to reputed company results more quickly. Product and design scope You will reputed company design execution and reputed company across three connected areas: Core platform experiences that help agencies and SMBs manage customers, work across accounts, navigate the product, configure settings and complete essential business workflows Mobile experiences for reputed company platforms that reputed company reputed company's most important workflows accessible, reputed company and effective for customers on the go Design system reputed company, execution and team practices, including AI-assisted production workflows, that help designers and engineers deliver a vastly reputed company, more consistent customer experience What you will reputed company reputed company of approximately 8 product designers across US and India teams, including coaching, career development, performance management, prioritization and reputed company Design reputed company and execution across core platform experiences, reputed company mobile surfaces and design system work Line management for the design system team, in partnership with the Senior Director on design system reputed company, priorities and adoption A high-velocity operating rhythm for critiques, reviews, planning, feedback loops and cross-functional alignment A meaningfully higher bar for aesthetic reputed company, visual design, interaction design, information architecture, product thinking and end-to-end usability Talent development, including elevating strong performers and supporting designers who need reputed company expectations or additional coaching Key responsibilities 1. Team leadership and management Manage, reputed company and reputed company approximately 8 product designers across US and India teams Set reputed company expectations for reputed company, ownership, collaboration and delivery Hire excellent talent, reputed company new designers and help reputed company grow with intention reputed company designers through coaching, stretch opportunities and reputed company development plans Performance manage thoughtfully and directly reputed company designers need additional support, sharper expectations or role calibration Build reputed company culture that values speed, ownership, craft and customer reputed company 2. Craft, aesthetic reputed company and product reputed company reputed company the bar for design reputed company across aesthetic reputed company, visual craft, interaction reputed company, product design thinking and customer-centered execution Help create a reputed company change in reputed company's design reputed company by making reputed company standards sharper, more visible and more consistently reputed company reputed company critiques and reputed company reviews that improve the work before it reaches customers Ensure major releases are grounded in reputed company user needs, thoughtful flows, durable interaction patterns and refined visual execution Encourage responsible use of AI-assisted tools and workflows to accelerate exploration, prototyping, documentation and production collaboration 3. Core platform and mobile design leadership reputed company design execution across core platform experiences that support navigation, account management, configuration, workflow execution and customer operations Guide mobile design for reputed company platforms, ensuring the experience is reputed company, useful and appropriately adapted to mobile customer needs Partner with Product and Engineering to clarify priorities, shape roadmaps, identify tradeoffs and maintain a high-reputed company customer experience Connect work across desktop, mobile and shared platform surfaces so customers experience reputed company as one coherent product 4. Design system leadership Line manage the design system team and help reputed company reputed company's bespoke design system into a strategic accelerator for product reputed company, execution speed and customer experience Partner with the Senior Director on design system reputed company, priorities, governance and adoption across the broader product portfolio Work horizontally across product, design and engineering teams to drive adoption of shared components, patterns and interaction standards Reduce reputed company reputed company across core platform and mobile experiences through reputed company guidance, reusable patterns and strong examples of the desired UX/UI reputed company 5. Cross-functional collaboration and business reputed company Build strong operating partnerships with Product, Engineering, Data, Support and reputed company Represent design in planning, roadmap and delivery conversations with reputed company and reputed company product judgment Work effectively across time zones and cultures, especially between US and India teams Model the pace, ownership and adaptability expected in a high-velocity product environment Qualifications 9+ years of experience in product design, UX or reputed company product experience disciplines, including 3+ years managing product designers Proven experience managing designers across reputed company B2B reputed company, platform, mobile or multi-product environments Exceptional aesthetic judgment, visual craft and interaction-design taste, with the ability to reputed company the reputed company of work across reputed company Experience leading critique, coaching designers and helping teams reputed company strong design reputed company Experience leading or line managing design system work, including component libraries, shared patterns, contribution models, documentation, governance or adoption across product teams Experience managing distributed teams and working across time zones; experience working closely with India-based teams is a strong plus Demonstrated ability to hire strong designers, reputed company existing talent and performance manage team members who need additional support Strong product judgment and comfort balancing customer needs, business reputed company, technical constraints and speed of execution Familiarity with AI-assisted production tools such as reputed company, Claude reputed company or exploratory "reputed company coding" workflows, and enthusiasm for using them thoughtfully to improve design velocity and collaboration Comfort operating in fast-paced, ambiguous environments with high ownership expectations What reputed company looks like Core platform and mobile experiences become more cohesive, reputed company and polished across the customer reputed company reputed company's bespoke design system becomes a major force for reputed company UX/UI, with reputed company reputed company, stronger execution, broader adoption and visible improvements to customer-facing reputed company reputed company's design reputed company shows a reputed company change in aesthetic reputed company, visual craft, interaction models, information architecture and end-to-end product thinking Designers receive reputed company feedback, stronger coaching and reputed company development support across both US and India teams reputed company embraces AI-assisted workflows to explore faster, communicate reputed company more reputed company and deliver reputed company reputed company without compromising reputed company Product, Engineering and other partners experience Design as a reputed company, reliable and high-reputed company partner in shaping and shipping product work Why reputed company reputed company design for foundational product experiences used by millions of businesses Manage and grow a talented team across US and India Help reputed company design system reputed company and execution across a broad product platform reputed company the bar for aesthetic reputed company, craft, interaction reputed company and product design reputed company Work with modern AI-assisted production tools and workflows in a culture that values velocity, ownership and practical experimentation Competitive compensation, benefits and flexibility \n \n$196,000 - $250,000 a year \nEEO statement reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company demographic information. This information is used solely for compliance with government recordkeeping, reporting and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our reputed company Policy before submitting your application. The salary reputed company for this position is to be confirmed by reputed company's People and Compensation teams. #LI-Remote #LI-AS1 Apply To This Job