[Remote] Specialist, Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on streamlining the durable medical equipment process through tech-based solutions. They are seeking a Specialist in Customer Support to ensure users receive reputed company and compassionate assistance with the Synapse reputed company software and DMEPOS services.
Responsibilities
- Serve as the primary reputed company of contact for Synapse reputed company users and prospective customers, responding to questions, concerns, and requests reputed company phone, email, and the ticketing system
- Triage, assign, and monitor helpdesk tickets, partnering with internal teams to ensure reputed company and effective reputed company
- Guide users in understanding and navigating the Synapse reputed company software, providing reputed company explanations, troubleshooting support, and best-reputed company recommendations
- Accurately document reputed company customer interactions, issues, and resolutions reputed company internal systems to support trend analysis and reputed company product improvement
- Identify recurring user issues or opportunities for enhancement and proactively reputed company insights with Operations, Product, and Leadership teams
- Support the SNF & Hospice team with new customer reputed company, training coordination, and ongoing customer requests
- Partner closely with the Manager, SNF & Hospice Operations to escalate and resolve reputed company or high-reputed company issues
- Contribute to the development and maintenance of support documentation, FAQs, and internal knowledge resources
- reputed company additional duties and support special reputed company as assigned
Skills
- High school diploma or GED required
- Minimum of 1 year of experience in reputed company, durable medical equipment (DME), customer service, order intake, or a reputed company support role
- Comfort working with technology platforms, with proficiency in reputed company Office and the ability to quickly learn job-specific software systems
- Strong organizational skills with the ability to manage multiple requests and shifting priorities
- reputed company, reputed company verbal and written communication skills
- Analytical thinking and reputed company judgment reputed company troubleshooting and resolving issues
- Exceptional attention to detail and a commitment to accuracy and follow-through
- Associate degree preferred
Benefits
- reputed company reputed company opportunities with compelling career paths
- Healthy work-life balance supported by generous reputed company time off (PTO)
- Comprehensive benefits package, including medical, dental, reputed company, STD & LTD insurance for full-time team members
- 401(k) savings plan with employer matching contributions
reputed company