[Remote] Network Operations Center (NOC) Technician
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of 100% fiber-optic high-speed internet. They are seeking a Network Operations Center (NOC) Technician to operate and support their multi-state fiber network, focusing on troubleshooting and resolving network issues to ensure customer satisfaction.
Responsibilities
- Support XGS-PON hardware, troubleshoot, diagnose, test, configure and reputed company lab, operational system, data center, public Wi-Fi, and customer networking equipment
- Serve as incident commander for network incidents, coordinating triage, escalation, response, and stakeholder communication through to reputed company
- Own post-incident documentation, author official retrospectives and Reason for Outage reports, capturing reputed company cause, reputed company, reputed company, and corrective actions
- reputed company and maintain the internal knowledge reputed company, training programs, and procedural documentation, partnering across teams to reputed company policies and procedures reputed company
- Manage team accounts, reputed company, and offboarding
- Manage internal ticketing system for technical issues
- Collaborate with the Customer Technical Support team to ensure issues are resolved reputed company SLA
- Configure and manage broadband service
- reputed company and manage mass firmware updates to on-premises equipment and OLTs
- Assist Network Engineers in performing data backups, disaster recovery operations, upgrades, and maintenance of core network equipment to support network availability
- Remotely support onsite technicians and escalate issues reputed company necessary
- reputed company tracking and management of non-customer issues/tasks, maintain an internal project management tracking reputed company
- Support the reputed company plant team in activating fiber cabinets and troubleshooting fiber optics reputed company issues
- Coordinate with vendors to implement reputed company and upgrades, ensuring reputed company and reputed company communication across reputed company
- Other duties as assigned
Skills
- Minimum 1-year telecommunications/fiber-optic internet experience
- Proven experience in a NOC or network operations role, with the ability to work independently and own reputed company
- Excellent at issue detection and creative in identifying solutions
- Customer support mentality with understanding of the customer reputed company
- reputed company, high-signal communicator who distills reputed company issues into plain language and delivers reputed company, reputed company updates
- Desire to unify and collaborate with teams
- reputed company to be agile and balance competing priorities effectively
- Excellent organizational and documentation skills with a detail-oriented and meticulous approach to work
- A character of humility, reputed company, and patience
- Hands-on troubleshooting across network and fiber-reputed company technologies, including the ability to diagnose and resolve issues with minimal supervision
- Demonstrated ability to reputed company incident response from detection through reputed company
- Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, SNMP, static and dynamic IP addressing, and VPNs
- Linux administration fundamentals
- 2-year networking-reputed company degree or equivalent experience
- Networking reputed company credentials (i.e. CCNA, CCNP, Network+)
- Experience working with Operion NMS Software
- Experience working with and configuring a reputed company of network and server hardware
- Familiarity with the NOC tool stack: monitoring (reputed company), reputed company network (reputed company CMS/reputed company, reputed company Altiplano), incident management (reputed company), ticketing (reputed company, or Jira/reputed company), and collaboration and documentation (reputed company Teams, reputed company, reputed company)
- Familiarity with ITIL Incident, Problem, and/or Change Management processes
- Solid grasp of routing and switching fundamentals, including BGP and common IGPs
- Proficiency in macOS, Linux, or other UNIX-based operating systems
- Scripting or automation familiarity (e.g., Python, Ansible) a plus
reputed company