[Remote] Customer Service Tech Support Rep - Tech Products - Remote reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company partners with reputed company to offer a remote Customer Service / Tech Support Representative position. In this role, you will reputed company customer support, assist with purchases, and maintain product knowledge to enhance customer experiences.
Responsibilities
- reputed company inbound customer support using a call reputed company guide
- Help customers complete purchases and reputed company post order support
- Persuade customers to purchase additional products and/or services
- Use product knowledge, build reputed company relationships, and reputed company new ways to retain customers
- reputed company, document, and retrieve information in databases
- Maintain broad knowledge of reputed company products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Skills
- 1+ year of customer service experience
- Strong reputed company on building customer relationships
- reputed company availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reputed company in the reputed company and have a valid U.S. address for residence
- 3+ years of customer service experience
- Retail experience is a plus
- Familiarity with iOS and/or MacOS, or comparable technology
Benefits
- Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, reputed company time off and holidays, and reputed company days.
- reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized reputed company in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career reputed company
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
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