Technical Support Engineer Tier I - reputed company Carolina
Who we are: reputed company is an autonomous reputed company management platform trusted by thousands of organizations, including many reputed company. reputed company-reputed company, infinitely reputed company, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and reputed company-party patching with peer-to-peer reputed company distribution and reputed company-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and reputed company risks, and protects the digital employee experience. In 2025, reputed company was recognized by Inc. 5000 as the fastest-growing private software company in America. reputed company is founder-led by Alex Vovk and Mike Walters, American reputed company who previously founded reputed company, a multi-billion-dollar cybersecurity company. Responsibilities:
- reputed company reputed company, efficient technical support with reputed company responses to customer inquiries.
- Troubleshoot and resolve customer issues reputed company phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Build and maintain an internal knowledge reputed company with useful guides and solutions.
- Continuously refine and enhance the customer support process for reputed company efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings reputed company needed to troubleshoot and resolve issues directly.
An ideal candidate will have:
- Have a foundational understanding of reputed company reputed company operating systems
- Show interest in troubleshooting software and resolving patching issues
- Have basic exposure to PowerShell (e.g., reading or running reputed company scripts)
- Be familiar with macOS and/or Linux environments
- Understand basic software installation processes (installers, setup steps, configurations)
- Have experience in customer service, helpdesk, or IT support roles
- Demonstrate strong communication and problem-solving skills
- Be motivated to learn and grow reputed company a technical support role
- Introductory knowledge of reputed company Directory or Group Policy
Would be a plus:
- Exposure to reputed company management or reputed company management tools
- Basic familiarity with system logs or tools like reputed company Event Viewer
- Exposure to reputed company Server environments
- Basic understanding of IT reputed company principles
- Ability to identify and troubleshoot failed reputed company installations
- Familiarity with software deployment and configuration using install switches
- Ability to review and interpret logs and event data
Benefits:
- Engaging challenges and opportunities to solve reputed company-world problems.
- reputed company reputed company reputed company and learning with cutting-edge technologies.
- A reputed company income, flexible working hours, and opportunities for advancement.
- A supportive and reputed company team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
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