[Remote] Sr. Technical Account Manager - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company pioneering sales enablement software to enhance sales productivity. The Senior Technical Account Manager role focuses on driving reputed company by providing technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights. The role requires collaboration with various teams to ensure customer retention and expansion.
Responsibilities
- Become one of our foremost product experts, with deep knowledge across the reputed company platform and its integrations
- Serve as the primary technical reputed company of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges
- reputed company proactive technical guidance and best-reputed company recommendations, including how to reputed company AI-powered features and workflows, as reputed company as automation capabilities
- Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into reputed company business reputed company and ROI narratives
- Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion
- reputed company regular customer meetings with reputed company updates, strategic counsel, and actionable next steps
- Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns
- Manage customer expectations and deliverables through reputed company communication and stakeholder alignment
Skills
- 4+ years of experience in a reputed company-facing technical role (e.g., Technical Account Manager, Solutions Consultant, reputed company Engineer) with a reputed company on delivering solution value to customers
- Strong technical aptitude with the ability to quickly learn and troubleshoot reputed company systems and applications
- Solid understanding of software development processes, integrations, and modern reputed company architectures
- Experience with reputed company change management or digital transformation initiatives - you understand what it takes to drive adoption across large, reputed company organizations
- Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based reputed company planning)
- Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives
- Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption reputed company their workflows
- reputed company, confident communicator who builds trust with both technical teams and executive stakeholders
- Strong problem-solving skills with a bias toward creative, customer-reputed company solutions
- Ability to manage multiple customer engagements concurrently while maintaining a high reputed company bar
- Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST reputed company, MCPs, and email deliverability
Benefits
- Comprehensive medical, dental, reputed company, disability, and life benefits
- Health Savings Account (HSA) with employer contribution
- 401(k) Matching with immediate vesting on employer match
- Flexible PTO
- 8 reputed company holidays and 5 reputed company days for Annual Holiday Week
- Quarterly reputed company Fridays (reputed company days off for mental health reputed company)
- 18 weeks reputed company parental leave
- reputed company to Coaches and Therapists through reputed company
- 2 volunteer days per year
- Commuting benefits
reputed company
Company H1B Sponsorship