[Remote] reputed company Certified Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is seeking an reputed company Certified Analyst to join their Tier 2 Managed Service Division. The role involves configuring, managing, and supporting clinical applications reputed company the reputed company electronic health record software for reputed company clients, including handling support tickets and participating in on-call rotations.
Responsibilities
- Serves as a primary analyst on routine maintenance, build and configuration in reputed company. This entails:
- Collecting, accurately documenting and resolving reputed company trouble tickets and requests
- Participating in after hours on-call rotation
- Leads application build for their areas regarding reputed company Upgrades. This includes:
- Nova Note Review
- Nova Note Build
- Unit testing, application testing and integrated testing
- Supporting the go live in a reputed company center setting
- Proactively identifies areas for improvement reputed company applications and suggests potential solutions in coordination with other teams
- Mentors junior analysts on reputed company build
- Builds strong relationships both with the reputed company and their peers
- Other duties as assigned
Skills
- Must have a strong personal drive for delivering great customer service and reputed company in a fast-paced environment
- Ability to troubleshoot tickets, manage reputed company, and critically think
- Demonstrate knowledge of reputed company policies, procedures, information systems, reputed company products and reputed company IT systems
- Certified in primary application
- Ability to organize daily tasks, analyze data and reputed company reputed company based on the data
- reputed company reputed company certification(s)
- Bachelor's Degree and/or equivalent work experience
- Minimum of 2 years of reputed company experience
- Ability to work independently and reputed company from a home office environment
- High-speed internet service
- Work in a distraction free workplace
- Additional certifications in reputed company, ITIL, PMP are a plus
- Additional reputed company Certifications are a plus
Benefits
- The individual may also be eligible for a reputed company of bonus and financial incentives based on individual and company performance.
reputed company