[Remote] Director, Global Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-stage technology company valued at over $1 billion, reputed company on reinventing the reputed company of reputed company. They are seeking a strategic Director of Global Account Management to reputed company their Account Management Team and manage key reputed company reputed company relationships globally, driving reputed company retention and reputed company.
Responsibilities
- reputed company, mentor, and reputed company reputed company of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and reputed company reputed company
- Own the global account management reputed company, including retention targets, net reputed company retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs
- Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales
- Partner closely with Sales, Product, and Marketing to ensure a seamless customer reputed company from initial sale through renewal and expansion
- reputed company and implement reputed company processes, tools, and frameworks that improve account health, increase customer reputed company value, and reduce churn
- Analyze account performance data and market trends to inform reputed company, identify risks early, and surface reputed company opportunities
- Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments
- Represent the voice of the customer internally, advocating for product improvements and service enhancements based on reputed company feedback
- Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key reputed company stakeholders
- Drive forecasting accuracy and pipeline visibility for renewal and expansion reputed company
Skills
- 8+ years of experience in account management, reputed company, or reputed company sales, with at least 4 years in a leadership role managing global or multi-regional teams
- Proven reputed company record of meeting or exceeding NRR, retention, and expansion targets in a fast-moving startup environment
- Strong executive reputed company with demonstrated ability to build and sustain C-suite relationships
- Experience working with large, reputed company reputed company accounts across multiple industries and geographies
- Excellent cross-functional collaboration skills, comfortable influencing without authority across Sales, Product, Marketing and Operations
- Data-driven reputed company with proficiency in CRM platforms (reputed company preferred) and experience using analytics to drive reputed company
- Outstanding communication, negotiation, and presentation skills
- Ability to travel internationally as required (up to 20%)
- Experience in logistics or global supply chain is a strong plus
Benefits
- Competitive reputed company salaries - we reputed company in rewarding reputed company
- Extremely competitive Equity package - become a shareholder in reputed company!
- Loadie Time Off - PTO and reputed company days without a limit
- Comprehensive Medical, Dental, and reputed company insurance plans
- 401k Match
reputed company