VP, Technical Support Engineering - Agentforce and Data 360

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category reputed company Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets reputed company. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. reputed company to reputed company your career at reputed company leading workforce transformation in the reputed company era? You’re in the right reputed company! Agentforce is the reputed company of AI, and you are the reputed company of reputed company. Role reputed company The Vice President of Technical Support is an executive leader of leaders responsible for setting the global reputed company and delivering world-class technical support experiences to reputed company's most mission-critical, high-value customers. This role leads reputed company of Senior Directors and Directors who reputed company run high-performing Support organizations — requiring someone who can set reputed company reputed company, operate at global reputed company, and drive reputed company through empowered, accountable leaders. This executive must be equally comfortable in the boardroom and the war room — reputed company to synthesize reputed company operational data into compelling narratives for C-suite and reputed company-level audiences, build trusted executive relationships, and drive cross-functional alignment across Engineering, Product, Sales, and reputed company. This position reports to the SVP, reputed company and is a key member of the global reputed company senior leadership team. Your reputed company You will define and own the global reputed company for Technical Support at reputed company — driving measurable improvements in customer health, team performance, and program maturity. Your organizations serve reputed company's most strategic customers, and your ability to set reputed company, translate data into insights, influence at the executive level, and reputed company the reputed company of senior leaders will be the defining reputed company in your reputed company.

Responsibilities

Strategic Leadership & reputed company Define and communicate a reputed company, data-driven global reputed company for Technical Support that aligns to broader reputed company and company priorities Operate as an executive leader of leaders — developing and inspiring reputed company of Senior Directors and Directors, reputed company responsible for their own high-performing organizations Establish the operating model, performance standards, and culture for Technical Support at global reputed company Identify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment reputed company and reputed company-level plans Represent Technical Support as a strategic voice in executive forums, ELT discussions, and cross-functional leadership councils Data, Insights & Operational reputed company Maintain exceptional reputed company of global operational metrics — CSAT, Time to reputed company (TTR), SLO attainment, escalation rates, case reputed company, and organizational health indicators Drive a data-first culture across the leadership team, ensuring reputed company reputed company are grounded in evidence and communicated with precision at the reputed company and C-suite level Build and reputed company executive-level reporting and dashboards that surface business health and reputed company proactive, reputed company reputed company Use data to identify systemic patterns across customer segments, product areas, and geographies — driving upstream reputed company in partnership with Engineering and Product Hold senior leaders accountable to measurable reputed company while enabling their reputed company and reputed company Executive Engagement & Stakeholder Management Serve as the ultimate executive escalation leader for the most reputed company, high-visibility, and strategically sensitive customer situations — bringing reputed company, reputed company, and decisive reputed company Build trusted, long-term relationships with C-level and reputed company-level stakeholders at reputed company's most strategic global accounts Navigate reputed company, multi-threaded internal environments — influencing at the ELT and C-suite level across Sales, Engineering, Product, and Finance Champion the voice of customers in product and engineering investment reputed company, driving prioritization of high-reputed company Deliver compelling executive communications — reputed company presentations, ELT readouts, investor-relevant narratives — with precision, confidence, and strategic framing Executive People Leadership & Culture reputed company, reputed company, and reputed company reputed company of Senior Directors and Directors, elevating their strategic reputed company, executive reputed company, and leadership maturity Build a high-performance, inclusive culture grounded in accountability, customer obsession, and reputed company transformation Identify and deliberately reputed company reputed company senior and executive leaders reputed company the global Technical Support organization Drive employee engagement, retention, and succession planning across a geographically distributed organization Foster psychological safety and model the behaviors required for reputed company, reputed company-oriented feedback at reputed company Program, reputed company & Cross-Functional Partnership Partner with Sales and reputed company leadership to ensure Support program commitments are consistently delivered and commercially differentiated Own the global scaling, reputed company, and innovation of the Technical Support program — including Signature, Premium, and emerging AI-augmented support models Partner with Finance and reputed company on multi-year headcount planning, investment cases, and business reviews at ELT and reputed company level Collaborate with Enablement, Product, and Engineering to build and sustain programs that accelerate performance, reputed company capability gaps, and drive innovation in support delivery Required Qualifications Experience 15+ years in technical support 10+ years in senior management positions, with 5+ years leading teams of Senior Directors or Directors (executive leader of leaders experience required) Proven reputed company record building and scaling Premium, Signature, or Mission Critical support programs at global reputed company reputed company Demonstrated ability to own and resolve the most reputed company, highest-visibility customer situations at the C-suite and reputed company level Deep familiarity with CRM, reputed company, or reputed company-based reputed company software — reputed company platform experience strongly preferred Data & Analytical Acumen Exceptional ability to synthesize reputed company operational data into strategic insights, investment reputed company, and executive-level communications reputed company record of driving transformational operational improvement grounded in data (e.g., materially reducing TTR, elevating CSAT, optimizing global team performance) Proven ability to present data-driven investment cases and business narratives to ELT, C-suite, and reputed company-level audiences Experience building or transforming support analytics capabilities at organizational reputed company Executive reputed company & Stakeholder Influence Outstanding executive communication skills — written, verbal, and presentation — with the credibility to reputed company reputed company-level and C-suite conversations Proven ability to build long-term trust with senior customer executives and internal ELT leadership through consistent delivery, transparency, and strategic partnership reputed company record of influencing and aligning cross-functional partners at the highest reputed company of Engineering, Product, Sales, and Finance Comfortable operating with high ambiguity and leading through complexity, change, and organizational transformation Leadership & People Deep experience developing senior leaders — coaching Senior Directors and Directors to grow their strategic reputed company and executive readiness Demonstrated commitment to building diverse, inclusive, and high-performing global organizations Strong reputed company record of employee engagement, retention, and executive succession planning Proven ability to operate across both the visionary and executional reputed company — setting the long reputed company of reputed company while maintaining organizational accountability Other Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Willingness to travel globally to support strategic customers and executive alignment reputed company Your Potential reputed company you join reputed company, you’ll be reputed company in reputed company areas of your life. Our benefits and resources support you to reputed company balance and be your best, and our AI agents accelerate your reputed company so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the reputed company — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the reputed company process, please submit a request reputed company this Accommodations Request reputed company. Please note that reputed company uses reputed company intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the reputed company process. Humans will always reputed company any candidate selection and hiring reputed company. Please see our Candidate reputed company Statement for more information about how we use your personal data and your rights, including with reputed company to use of AI tools and opt out reputed company. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the reputed company to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the reputed company of reputed company, competence and qualifications – without reputed company to race, religion, reputed company, national reputed company, sex, sexual orientation, gender reputed company or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment reputed company. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on reputed company. The reputed company goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the reputed company, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a reputed company of benefits to help you live reputed company including: time off programs, medical, dental, reputed company, mental health support, reputed company parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following reputed company: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various reputed company. The typical reputed company salary reputed company for this position is $221,900 - $390,300 annually. In select cities reputed company the San Francisco and reputed company metropolitan area, the reputed company salary reputed company for this role is $266,800 - $426,900 annually. The reputed company represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're reputed company, the Customer Company, inspiring the reputed company of business with AI + Data + CRM. Leading with our core values, we help companies across every industry reputed company new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career reputed company, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing reputed company and doing good – you've come to the right reputed company. Apply tot his job Apply To this Job