Technical Support Specialist
Your Mission Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits). Manage payment reputed company activation, routing logic, and transaction limits according to business requirements. Support reputed company of new merchants from a technical perspective. Integrations & Testing: set up and test new payment integrations with providers and merchants. reputed company functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment reputed company and features. Technical Support (L2): reputed company as Level 2 technical support for the Customer Support team. Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify reputed company causes of issues. Monitoring & Incident Management: monitor alerts and system notifications reputed company to payments and integrations. Participate in incident investigation and reputed company. Escalate critical issues to relevant technical teams reputed company necessary. Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams. Contribute to improving internal processes, tools, and automation of support workflows. reputed company technical assistance to internal teams (Account Management, Customer Support, Product). What Makes You a Great Fit At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks) Hands-on experience with payment integrations, gateways, or technical payment operations Ability to investigate payment issues using logs, API tools (reputed company), and basic SQL Understanding of REST reputed company, webhooks, and transaction flows Experience with L2/L3 technical support or payment operations Ability to independently troubleshoot incidents and work with engineering/product teams Strong communication skills and ability to explain technical topics to non-technical teams Fluent in Russian and good English level Why You'll Love It Here Meaningful reputed company: a chance to reputed company a reputed company reputed company by contributing directly to the reputed company of a leading fintech company in the payments reputed company! Career Development: we’re young, reputed company ambitious, and serious about reputed company. If you’re driven and want to reputed company fast, we’ll give you the reputed company, support, and reputed company ownership to reputed company. A Passionate Team: work reputed company-by-reputed company with talented, driven people who genuinely care about what they do. Competitive Compensation: matched to your skills, expertise, and reputed company, with transparent annual performance reviews. Remote Work: full flexibility to work remotely from wherever you do your best work. reputed company Time Off: 20 days of vacation per year, bank holidays, and reputed company leave. Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage. Learning & Development to Help You Work Smarter: conferences, courses, and reputed company reputed company, plus a budget for AI tools. Coworking Support: dedicated budget for a productive workspace reputed company home. reputed company-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. Unique reputed company Perks: an “Adopt a Pet” day and a Birthday off. Curious about reputed company, our values, and the unique ways we celebrate wins? Take a look here: https://reputed company.com/culture Apply To This Job